Alexis Reynolds
Chestertown,MD
Summary
Dynamic Universal Banker with a proven track record at The Peoples Bank, excelling in cash handling and customer needs assessment. Enhanced customer satisfaction through personalized banking solutions and effective communication. Skilled in deposit processing and loan origination, fostering strong relationships that drive client loyalty and business growth.
Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.
Banking professional with comprehensive expertise in financial services and client management. Proven ability to enhance customer experiences and streamline banking operations. Focused on collaborative team efforts and adaptive to dynamic work environments. Strong skills in account management and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Universal Banker
The Peoples Bank
04.2022 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Opened, closed, and updated accounts for customers.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Balanced teller drawers and ATM cash.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Calculated fees due, interest and change for customer transactions.
- Monitored and verified suspicious activity on customer accounts.
Childcare Teacher
Tip Top Tots
08.2020 - 03.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Increased student participation by implementing creative and interactive learning activities.
- Organized small groups of children while transitioning to and from outdoor play.
- Mentored new teachers, sharing best practices and providing guidance on effective classroom management techniques.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Gathered materials and resources to prepare for lessons and activities.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Created safe and nurturing learning environment for preschoolers.
- Incorporated music, art and literature into curriculum.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Modeled positive behavior and communication skills for students.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Childcare Teacher
Celebree School Of Middletown
01.2020 - 03.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
- Organized small groups of children while transitioning to and from outdoor play.
- Promoted a positive classroom environment by establishing clear expectations and consistently enforcing behavior guidelines.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Improved literacy skills among students by incorporating engaging reading materials and targeted writing exercises.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Gathered materials and resources to prepare for lessons and activities.
- Created safe and nurturing learning environment for preschoolers.
- Utilized creative teaching strategies to engage students in classroom.
- Monitored classroom to verify safe and secure environment.
- Implemented age-appropriate curricula to meet needs of young learners.
- Modeled positive behavior and communication skills for students.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Education
Rising Sun High School
Rising Sun Maryland Skills
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Wire transfers
- Loan origination
- Deposit processing
- Payment processing
- Performance tracking
Certification
Lead Infant & Toddler Certification
CPR & First Aid Certified
Timeline
Universal Banker
The Peoples Bank
04.2022 - Current
Childcare Teacher
Tip Top Tots
08.2020 - 03.2022
Childcare Teacher
Celebree School Of Middletown
01.2020 - 03.2021
Rising Sun High School