Alexis Phillips
Washington,DC
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Boston House Condominium
06.2021 - Current
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Managed 271 units
- Managed operations, maintenance, and improvement of properties.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
- Maintained original leases and renewal documents in digital and hardcopy format for the property management office.
- Prepare statements of accounting notices for past residents
Provided accounting support to Property Managers. - Accept condo fees and other payments rendered based on maintenance services done.
- Communicate with Property Managers regarding accuracy of invoices received; that purchase orders are attached and invoices are coded correctly, according to company procedures.
- Ensure that all invoices received from the properties are approved, entered and paid promptly.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local, and federal housing requirements.
- Assume the Community Manager's duties/authority in the absence of an immediate supervisor following company and community guidelines.
- Attend monthly board meetings.
- Assist General Manager with developing annual operating budgets and forecasts.
Bartender
Z K Lounge
01.2023 - 12.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Assistant Site Manager
Comsource Management Inc.
03.2019 - 06.2021
- Promoted positive company and owner relationships through proactive attention to concerns.
- Verified that all customer complaints were handled promptly and appropriately.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Administered property-related budgets, reviewed invoices and tracked costs.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services.
- Analyzed and evaluated monthly and quarterly financial statements.
- Handled disciplinary actions, performance appraisals and terminations.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Assistant Site Manager
Jefferson House Condominium DC
11.2017 - 03.2019
- Operate computers programmed (excel) with accounting software to record, store and analyze information.
- Understand the Condo Association (Broad of Directors) on site standards of Condo policies governing the property.
- Accept condo fee's and other payments render base on maintenance services done
- Comply with federal, state and company policies, procedures and regulations.
- Record monies collected and prepare bank deposit slips on an on-going basis.
- Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.
- Communicate with Property Managers regarding accuracy of invoices received; that purchase orders are attached and invoices are coded correctly, according to company procedures.
- Ensure that all invoices received from the properties are approved, entered and paid within a timely manner.
- Access computerized financial information to resolve vendor and payment disputes.
- Prepare statement of accounting notices for past residents
- Provided accounting support to Property Managers.
- Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes.
- Assume Community Manager's duties/authority in absence of immediate supervisor in accordance with company and community guidelines.
- Provide general clerical assistance to community office
- Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
- Quickly complete maintenance Service Request and inform the maintenance team.
- Answer questions for residents about community, repairs, rules. Follow up on a timely basis if unable to respond to residents on all matters.
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a daily basis.
- Maintain open communication with Property Manager and Maintenance Supervisor.
- Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
- Enforce policies of the community.
Human Resources Assistant
Pchange Protective Services
10.2015 - 08.2017
- Provided backup payroll, if needed.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Maintained and scheduled complex calendars.
- Delivered friendly assistance with new hires throughout the interviewing and hiring process.
- Assisted with meetings and presentations within company.
- Managed employee exit interviews and paperwork.
- Recruited and screened qualified potential employees.
- Prepared monthly, weekly and daily logs using Microsoft Excel and Office.
- Handled under-staffing, disputes, terminating employees and administering disciplinary procedures.
- Administered compensation, benefits and performance management systems and safety and recreation programs.
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
- Responded to customer requests via telephone and email.
- Researched and updated all required materials needed for firm and partners.
- Copied, logged and scanned supporting documentation.
Office Manager
CAL Cleaning Services
06.2012 - 10.2015
- Created reports and presentations.
- Organized and managed program development from conception through successful execution.
- Hired, managed, developed and trained staff, developed and monitored goals, conducted performance reviews and administered salaries for the staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Recruited and hired qualified candidates for vacant and new positions.
- Developed standard operating procedures for all administrative employees.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
- Developed a manual providing information on community resources across the county available to families and children.
- Spearheaded special projects through emergency resolution.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Source vendors for special project needs and negotiated contracts.
- Received, screened and routed incoming calls.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Designed marketing brochures and wrote website copy.
Internship
U.S. Department of State Washington
05.2010 - 08.2011
- Answered telephone inquiries from clients, vendors and the public.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Managed office supplies, vendors, organization and upkeep.
- Reduced overhead by taking on more responsibility with creative and administrative projects.
- Welcomed and greeted all visitors; screened calls; directed to appropriate staff; opened all incoming mail and distributed to recipients.
- Stamped, coded, and entered all invoices for well operations into Excel spreadsheets.
- Coordinated and scheduled all corporate business travel and accompanying itineraries.
- Handled catering services and set up equipment for board and stockholder meetings.
- Maintained and updated vacation time and sick time accrued for all employees.
- Exhibited a high degree of discretion related to safeguarding confidential information.
Education
Certification -
CAI
Associate of Arts - Business Management
University of Phoenix
Phoenix, AZ07.2019
High School Diploma -
Friendship Pcs Collegiate Academy
Washington, DC05.2008
Skills
- Performance improvements
- Cost analysis and savings
- Project management
- Product and service knowledge
- Inspections
- Business operations
- Financial records and processing
- Staff leadership and direction
- Operational improvement
- Purchase orders
Computer Skills
- Microsoft office, SharePoint, Excel, Power point, Office 365, Microsoft outlook and goggle doc, IPad, IVison security camera software, Buildinglink, AvidXchange, LexisNexis
Timeline
Bartender
Z K Lounge
01.2023 - 12.2023
Assistant General Manager
Boston House Condominium
06.2021 - Current
Assistant Site Manager
Comsource Management Inc.
03.2019 - 06.2021
Assistant Site Manager
Jefferson House Condominium DC
11.2017 - 03.2019
Human Resources Assistant
Pchange Protective Services
10.2015 - 08.2017
Office Manager
CAL Cleaning Services
06.2012 - 10.2015
Internship
U.S. Department of State Washington
05.2010 - 08.2011
Certification -
CAI
Associate of Arts - Business Management
University of Phoenix
High School Diploma -
Friendship Pcs Collegiate Academy
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