Darwin Charlotin
North Miami Beach,US-FL
Summary
Front desk agent with 2 years of experience dedicated to providing exceptional service and fostering strong community connections. Skilled in managing records accurately, resolving conflicts tactfully, and ensuring every interaction leaves a positive impact. Committed to maintaining a welcoming, secure environment while addressing needs with precision, accountability, and respect, reflecting a service-first mindset focused on community welfare and trust.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Attendant
Blair House Condominium
06.2023 - 11.2024
- Access Control and Security Monitoring: Manage the entry and exit of residents, guests, and visitors, while maintaining building security and monitoring surveillance systems
- Resident Assistance: Provide support by accepting packages, addressing resident inquiries, and coordinating maintenance requests
- Emergency Response and Communication: Respond promptly to emergencies and incidents, maintain accurate records, and communicate important information to residents, and management
- Recordkeeping and communication: Maintain logs for visitors, deliveries, and incidents, and relay messages as needed to residents, or management
Security Officer
SI Security Group
03.2023 - 06.2023
- Monitored premises and recorded activity in daily officer reports
- Verified photo IDs and passes to allow guests passage
- Secured personnel and premises by inspecting buildings and patrolling property
- Completed incident reports to record security or loss prevention incidents
Concierge
Crescent Heights
07.2022 - 03.2023
- Arranged special accommodations for guests to enhance visitor experiences
- Handled mail and package deliveries, keeping items secure
- Managed a concierge desk, keeping area organized and stocked with necessary materials
Education
Associate of Arts - Criminal Justice Administration
Miami Dade College
Miami, FL12.2023
Skills
- Oral and written communications
- Fluent in Haitian Creole
- Interpersonal Skill
- Excellent Leadership
- Strong Organizational Skills
- Technological proficiency for data management
- Safety awareness
- Incident reporting
- Rules compliance
- Access control
- CCTV monitoring
- Visitor tracking
Affiliations
- Alpha Phi Sigma Criminal Justice Honor Society
- Phi Theta Kappa International College Honor Society
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Timeline
Attendant
Blair House Condominium
06.2023 - 11.2024
Security Officer
SI Security Group
03.2023 - 06.2023
Concierge
Crescent Heights
07.2022 - 03.2023
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Associate of Arts - Criminal Justice Administration
Miami Dade College
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