ALEXIS PHILLIPS
Washington,DC
Summary
Detail-oriented Operations and Program Management Professional with over seven years of experience in coordinating administrative operations, regulatory compliance, and stakeholder engagement. Manages competing priorities and maintains comprehensive documentation while ensuring adherence to organizational policies. Serves as a liaison among executive leadership, Boards of Directors, contractors, and government agencies, leveraging federal administrative knowledge from prior experience with the U.S. Department of State.
Overview
1
1
Certification
4
4
years of post-secondary education
17
17
years of professional experience
Work History
On-Site Manager
Tiber Island Cooperative Homes
Washington, USA
01.2023 - Current
- Directed daily operations for one of Washington, DC's largest residential cooperative communities, coordinating communications among executive leadership, Board members, legal counsel, contractors, residents, and vendors to foster alignment and streamline decision-making.
- Coordinated operational activities across multiple internal and external stakeholders to ensure timely execution of organizational priorities, enhancing collaboration and project alignment.
- Served as primary point of contact for residents, Board members, contractors, consultants, and government agencies, facilitating effective communication and issue resolution.
- Monitor compliance with governing documents, contracts, organizational policies, and regulatory requirements.
- Track project deliverables, vendor performance, inspections, and reporting deadlines for capital improvement initiatives.
- Coordinate Board meetings, contractor meetings, hearings, and project review sessions.
- Review invoices, approve expenditures, monitor budgets, and assist with annual financial planning.
- Coordinate emergency response procedures and operational continuity efforts.
- Resolve complex resident inquiries while ensuring adherence to organizational policies.
Assistant General Manager
Boston House Condominium
Washington, USA
01.2021 - 01.2023
- Supported executive management in overseeing operations for a 271-unit condominium association.
- Assisted in annual operating budget preparation and monthly financial reporting.
- Coordinated vendor procurement, maintenance contracts, inspections, and construction projects to ensure timely completion and adherence to quality standards.
- Reviewed invoices and monitored expenditures to ensure compliance with approved budgets and financial accuracy.
- Managed procurement of vendors and maintenance contracts for timely project execution.
- Maintained project documentation and monitored contractor performance.
- Facilitated meetings with Board members, vendors, engineers, and consultants to align on project goals and operational strategy.
- Responded to complex resident inquiries while providing policy guidance.
- Ensured compliance with association governing documents and operational procedures.
Assistant Site Manager
Comsource Management, Inc.
Washington, USA
01.2019 - 01.2021
- Managed administrative and operational functions supporting multiple residential communities.
- Coordinated maintenance projects, vendor contracts, and renovations to ensure timely completion and compliance with standards.
- Assisted with budget preparation, financial reporting, and expense tracking to maintain financial accuracy and accountability.
- Monitored contractor performance and compliance with contractual obligations.
- Managed documentation supporting project completion and regulatory compliance.
- Monitored contractor performance and ensured compliance with contractual obligations to uphold service quality and project standards.
- Maintained detailed operational records and compliance documentation.
Assistant Site Manager
Jefferson House Condominium
Washington, USA
01.2017 - 01.2019
- Managed resident records, invoices, financial transactions, and operational documentation to ensure accuracy and compliance.
- Coordinated vendor scheduling and maintenance requests to facilitate timely service delivery.
- Processed resident service requests and ensured timely resolution.
- Supported daily property management activities through operational and administrative assistance.
- Assisted with compliance tracking and documentation management.
- Supported office administration and organizational recordkeeping.
Human Resources Assistant
Pchange Protective Services
01.2015 - 01.2017
- Coordinated onboarding documentation and administrative processes to facilitate smooth integration of new hires.
- Scheduled meetings and tracked HR compliance records to support regulatory adherence.
- Maintained personnel files and documentation to ensure confidentiality and compliance.
Office Manager
CAL Cleaning Services
01.2012 - 01.2015
- Oversaw daily office operations and provided administrative support to enhance workflow.
- Coordinated appointments and meetings for optimal time management, contracts, and client correspondence.
- Processed invoices and maintained accurate business records while coordinating vendor communications to ensure timely service.
Intern
U.S. Department of State
01.2010 - 01.2011
- Provided administrative support, prepared documents, scheduled meetings, and managed records to enhance office functionality.
- Assisted staff with administrative support, document preparation, scheduling, and records management.
- Facilitated communication by organizing and managing correspondence for the team. and maintained organized filing systems.
Education
Associate of Arts - Business Management
University of Phoenix
Phoenix, AZ 07.2017 - 01.2019
High School Diploma -
Friendship Collegiate Academy
Washington, DC 08.2005 - 01.2008
Skills
- Facility Management
- Vendor management
- Regulatory compliance
- Risk assessment
- Operational planning
- Project Coordination
- Grant & Contract Administration
- Financial reporting
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- SharePoint
- Google Workspace
- BuildingLink
- MRI Software
- Enumerate (TOPS)
- Vantaca
- AvidXchange
- LexisNexis
- Document management systems
- Reporting systems
- Stakeholder communication
Certification
- M-100 - Essentials of Community Association Management, Community Associations Institute (CAI)
- M-204 - Community Governance, Community Associations Institute (CAI)
Professional Highlights
- Over 7 years of progressive operations and program management experience.
- Extensive experience coordinating executive leadership, Boards of Directors, contractors, vendors, legal counsel, and residents.
- Proven expertise maintaining compliance documentation and tracking regulatory requirements.
- Strong background managing budgets, financial reporting, invoice approvals, and expenditure monitoring.
- Demonstrated ability to coordinate complex projects involving multiple stakeholders.
- Experienced preparing reports, official correspondence, meeting materials, and executive documentation.
- Excellent organizational, analytical, and communication skills.
- Proven ability to manage confidential information while maintaining professionalism and accuracy.
Timeline
On-Site Manager
Tiber Island Cooperative Homes
01.2023 - Current
Assistant General Manager
Boston House Condominium
01.2021 - 01.2023
Assistant Site Manager
Comsource Management, Inc.
01.2019 - 01.2021
Associate of Arts - Business Management
University of Phoenix
07.2017 - 01.2019
Assistant Site Manager
Jefferson House Condominium
01.2017 - 01.2019
Human Resources Assistant
Pchange Protective Services
01.2015 - 01.2017
Office Manager
CAL Cleaning Services
01.2012 - 01.2015
Intern
U.S. Department of State
01.2010 - 01.2011
High School Diploma -
Friendship Collegiate Academy
08.2005 - 01.2008