Microsoft Office, Google Workspace, Microsoft Excel, Zoom, & Microsoft Teams, Typing (40–60 WPM)
Alexis Pitts
Atlanta,GA
Summary
Dynamic customer support professional with a proven track record at Walmart, excelling in complaint handling and customer success management. Adept at enhancing customer satisfaction through effective communication and streamlined processes. Strong leadership skills complemented by data management expertise, driving improvements in service delivery and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Support Representative
Walmart
Bentonville, AR
01.2023 - Current
- Resolved customer inquiries via phone and chat, ensuring timely and accurate responses.
- Assisted in processing returns and exchanges, enhancing customer satisfaction.
- Documented customer feedback to inform product improvements and service enhancements.
- Collaborated with team members to streamline support processes, reducing response times.
- Manged over 50 customer calls a day
Sales Associate
Starship Enterprises
Hapeville, GA
09.2019 - 11.2022
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Managed inventory levels, ensuring stock availability for customer demands and efficient sales operations.
- Demonstrated product knowledge to effectively communicate features and benefits to potential buyers.
- Collaborated with team members to execute promotional strategies, driving increased foot traffic and sales volume.
- Increased Sales by 20%
Cashier
El Taco
Atlanta, GA
05.2014 - 07.2019
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained organized cash register and ensured proper cash handling protocols.
- Assisted customers with product selections, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout processes during peak hours.
Education
High School Diploma -
Tri-Cities
East Point, Ga05-2014
Skills
Customer success management
Complaint handling
Data management
Report generation
Marketing
Leadership
Office Management
Sales
Code Calling
Software
Timeline
Customer Support Representative
Walmart
01.2023 - Current
Sales Associate
Starship Enterprises
09.2019 - 11.2022
Cashier
El Taco
05.2014 - 07.2019
High School Diploma -
Tri-Cities