Temeka L. Green
Columbus,Ga
Summary
Experienced and dedicated professional with [X years] in support roles, seeking a live chat support position. Strong communication and problem-solving skills. Committed to providing exceptional service and ensuring customer satisfaction through effective and engaging interactions. Offers strong interpersonal skills and a quick learning ability to thrive in a customer-focused environment. Brings foundational understanding of customer service principles and proficiency in using communication tools to assist customers. Ready to utilize and enhance problem-solving and communication skills in the [Desired Position] role.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Customer Support Representative
United Health Group
02.2017 - 06.2024
- Provide real-time remote support via phone and live chat when necessary, with customers daily, ensuring quick resolution of inquiries
- Collaborate with team members and other departments to escalate complex issues and enhance service delivery
- Utilize chat software to track and document customer interactions for quality assurance and future reference
- Achieve a98% customer satisfaction rate based on follow-up surveys
Technical Support Associate
Best Buy
01.2015 - 01.2017
- Assisted customers with technical difficulties over live chat, resulting in a93% increase in first-contact resolution rates
- Played a key role in developing FAQs and troubleshooting guides that improved response times
- Trained new hires on chat procedures and company policies, contributing to a smoother onboarding experience
Education
Bachelors - Criminal Justice
University of Phoenix
Pheonix, Arizona10.2015
Skills
- Communication Skills: Excellent verbal and written communication abilities
- Technical Proficiency: Familiarity with live chat software (eg, Zendesk, Intercom) and CRM platforms (eg, Salesforce)
- Problem-Solving: Proven ability to resolve customer inquiries efficiently and effectively
- Multitasking: Capable of handling multiple chat sessions simultaneously while maintaining quality
- Customer Service: Strong advocate for customer satisfaction with a track record of positive feedback
- Time Management: Skillful at managing time effectively, ensuring all customer inquiries are addressed promptly
- Customer success management
- Complaint handling
- Data management
- Report generation
Certification
Customer Service Certification – Arise,2017
Additional Information
Languages: Fluent in English
Timeline
Customer Support Representative
United Health Group
02.2017 - 06.2024
Technical Support Associate
Best Buy
01.2015 - 01.2017
Customer Service Certification – Arise,2017
Bachelors - Criminal Justice
University of Phoenix
Additional Information
Availability: Full-time/Part-time
Hobbies and Interests
Passionate about technology, continuous learning, and customer satisfaction trends.
Additional Information
Availability: Full-time/Part-time
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