Summary
Overview
Work History
Education
Skills
Certification
National Career Readiness Certificate
Timeline
Generic

Alexis Porreca

Humboldt,IA

Summary

Versatile and dynamic professional with a proven track record in customer service and leadership, honed across roles from Associate at Country Store to Shift Manager at Burger King. Excels in complex problem-solving and inventory management, boosting business growth and customer satisfaction. Demonstrated ability to train new hires, ensuring high-quality team performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate

Country Store
03.2024 - Current
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.

In-Home Nanny

Hannah Munoz
05.2023 - 03.2024
  • Adapted childcare approach according to each child''s unique personality traits, ensuring personalized care.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Enhanced children's daily routines by establishing and maintaining consistent schedule for meals, homework, and bedtime.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Sorted, laundered and put away various laundry items.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Sales Associate

Sioux Foods
10.2022 - 05.2023
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Sales and Kitchen Worker

Caseys General Stores Inc
10.2021 - 10.2022
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Learned other teammates' work tasks to train as backup.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Shift Manager

Burger King
03.2019 - 10.2021
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Managed staff hiring, training and supervision.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.

Education

Associate of Arts - Mortuary Science

Iowa Central Community College
Fort Dodge, IA
05-2027

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Cash handling
  • Courteous and professional
  • Flexible schedule
  • Complex Problem-solving
  • New hire training
  • Order fulfillment
  • Inventory management

Certification

  • Alcohol Seller/Server Certification – Various State-Specific Agencies.
  • ServSafe Food Handler's Certification
  • Tobacco Seller's License - Various State Agencies.

National Career Readiness Certificate

I received a Silver in testing for college and career readiness in 2015

Timeline

Associate

Country Store
03.2024 - Current

In-Home Nanny

Hannah Munoz
05.2023 - 03.2024

Sales Associate

Sioux Foods
10.2022 - 05.2023

Sales and Kitchen Worker

Caseys General Stores Inc
10.2021 - 10.2022

Shift Manager

Burger King
03.2019 - 10.2021

Associate of Arts - Mortuary Science

Iowa Central Community College

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Alexis Porreca