Alexis Porter
Denver,CO
Summary
Accomplished Program Manager with a proven track record at Amazon.Inc, adept in Agile & Waterfall methodologies and Python. Spearheaded initiatives reducing production costs by 11%, while enhancing team collaboration and project delivery efficiency. Expert in process automation and risk management, consistently achieving high client satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Client Care Manager
Home Instead
03.2023 - 06.2024
- Collaborated with a team of 260 caregivers and 40 healthcare professionals to create personalized care plans for 180+ clients, resulting in a 97% client satisfaction rate.
- Conducted quarterly compliance reviews and prepared detailed reports for senior management, highlighting areas of improvement and ensuring continuous adherence to regulations.
- Maintained meticulous legal records of all client interactions and incidents, ensuring all documentation was accurate and easily accessible for legal inquiries.
Program Manager
Amazon.Inc
12.2017 - 02.2023
- Collaborated with software engineers to migrate legacy systems to AWS cloud infrastructure, reducing downtime by 21% and improving system scalability.
- Implemented process automation in fulfillment centers, cutting average order processing time by 29% and reducing manual errors by 34%.
- Partnered with data analysts to develop real-time dashboards for monitoring key performance indicators, enhancing decision-making speed and accuracy by 27%.
- Established KPIs for project timelines, budget adherence, and resource utilization, resulting in a 17% improvement in project delivery times and a 13% reduction in project costs.
- Adopted advanced project management tools such as Jira and Trello, improving project tracking accuracy and team collaboration, leading to a 19% reduction in project delays.
Education
Bachelor of Science - Business Management
Southern Utah University
Cedar City, UT12.2017
Skills
- Comprehensive Program Planning
- Agile & Waterfall Methodologies
- Communication
- Risk Management
- Process Implementation
- Project Budgeting
- Python
- SQL
Accomplishments
Project Excellence Award
Amazon, 2022
Awarded for successful management and execution of a complex project.
Top Performer Award
Amazon, 2021
Acknowledged for consistently exceeding performance targets.
Timeline
Client Care Manager
Home Instead
03.2023 - 06.2024
Program Manager
Amazon.Inc
12.2017 - 02.2023
Bachelor of Science - Business Management
Southern Utah University