Alexis Potter
Queen Creek,AZ
Summary
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating a welcoming atmosphere and enhancing overall guest satisfaction. Work with food and ensuring the quality is whats needed and packaged and well organized. I train new incoming employees so I am able to lead and communicate well to staff members! Work great in a team work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess/To Go/Certified Trainer
Firebirds Wood Fired Grill
04.2024 - Current
- Greeted guests warmly, ensuring a positive first impression and exceptional customer service.
- Managed reservations efficiently, optimizing seating arrangements to enhance guest flow.
- Provided accurate wait time estimates, improving guest satisfaction through effective communication.
- Coordinated with kitchen staff to ensure timely food delivery and address any issues promptly.
- Adapted quickly to changing situations, demonstrating flexibility in high-pressure environments.
- Trained new team members on procedures and customer service expectations to ensure consistent service quality.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Sales Associate/ Bartender
Sip and Shop A Local Collection
07.2023 - 04.2024
- Assisted customers in product selection to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to promote efficiency.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Adapted quickly to changing menu items and specials, educating guests effectively.
Education
Associate of Science - Sonography
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ05-2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Interactive communication skills
- Guest engagement
- Worked with ALOHA
- Table bussing
- Safe food handling
- Food running
- High volume dining
- Hospitality and accommodation
Certification
- Food Handlers, Learn2Serve - 10/12/23 to 10/11/26
Timeline
Hostess/To Go/Certified Trainer
Firebirds Wood Fired Grill
04.2024 - Current
Sales Associate/ Bartender
Sip and Shop A Local Collection
07.2023 - 04.2024
Associate of Science - Sonography
Maricopa Community Colleges, Chandler-Gilbert Community College
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