ALEXIS POWERS
High Springs
Summary
Offering collaborative mindset and dedication to learning and development in customer service environment. Contributes understanding of customer service principles and strong communication skills. Ready to use and develop problem-solving and leadership skills with the company.
Overview
18
18
years of professional experience
Work History
Eligibility Specialist
Department of Children and Families
01.2025 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reviews and analyzes data from quality control.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
Sales & Service Distribution Clerk
United States Postal Service
04.2023 - 01.2025
- Greets and interacts with customers via phone and over the counter.
- Maintains different logs and files showing proper correspondence of associates usage by initials or signature.
- Performs morning and evening reports which includes resolving customer’s concerns.
- Completes transaction for customers dealing with cash, credit/debit card, checks, or money orders.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
- Received, sorted, and distributed incoming mail and packages.
- Ensure my drawer is balanced after end of day deposits.
- Travels to surrounding offices in a 50-mile radius when short staffed.
Rural Carrier Associate (RCA)
United States Postal Service
05.2022 - 04.2023
- Sort and lift loads of mail and packages to prepare for delivery.
- Deliver mail along a designated route.
- Pick up and/or collect outgoing mail from customers.
- Traveled to surrounding offices in a 50-mile radius when short staffed.
- Angela Lewis 352-615-4766
- Part-Time 30hrs per week
Order Filling Clerk, Exception’s Clerk Receiving, E-Commerce Fulfillment
Walmart Distribution Center
07.2015 - 07.2022
- Communicate with co-workers as they provide me with information on their product while I’m able to research and analyze which trailer and/or purchase order the product is from.
- Working multiple screens for trailers with Purchase Orders and ensuring they are balanced.
- Assisting a manager with clerical and challenging obligations and associates with complicated obstacles with trailers.
- Order filling store orders consistently at a fast pace while ensuring great quality of the freight before getting to the shelves of the store.
- Fulfilling on-line orders efficiently before a specific time frame.
- Jeff Ramsey 386-418-5999
- Fulltime 40hrs per week
Fulfillment Specialist
ABB Concise Optical Group
06.2014 - 03.2015
- Packing customer’s eye contact orders accurately in a timely manner.
- Responsible for all order fulfillment functions including receiving shipments, select and pack products, and manage warehouse inventory.
- Fulltime 40hrs per week
Customer Service Coordinator, Cash Office Associate
T J Maxx
05.2007 - 02.2015
- Supervise associates to ensure they’re following company’s policies and procedures while assisting, internal and external, customers with proper ethics.
- Auditing the previous day cash drawers using my accounting skills to collect and enter data to ensure the registers and safe were balanced.
- 35hrs per week
Education
Associate of Arts - Accounting
Broward College
Davie, FL05.2014
Skills
- Leadership skills
- Self-starter
- Eager to learn
- Teamwork
- Organizational skills
- Telephone etiquette
- Documenting and reporting
- Effective communication skills
- Data entry
- Microsoft office
- Record keeping
- Critical thinking
- Attention to detail
- Multitasking ability
- Customer Service and Engagement
Languages
English
Native or Bilingual
Timeline
Eligibility Specialist
Department of Children and Families
01.2025 - Current
Sales & Service Distribution Clerk
United States Postal Service
04.2023 - 01.2025
Rural Carrier Associate (RCA)
United States Postal Service
05.2022 - 04.2023
Order Filling Clerk, Exception’s Clerk Receiving, E-Commerce Fulfillment
Walmart Distribution Center
07.2015 - 07.2022
Fulfillment Specialist
ABB Concise Optical Group
06.2014 - 03.2015
Customer Service Coordinator, Cash Office Associate
T J Maxx
05.2007 - 02.2015
Associate of Arts - Accounting
Broward College
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