Alexis Provencal
Somersworth,NH
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Billing/Customer Service
Dover Eye Care
Dover, USA
07.2024 - Current
- Insurance Breakdown done prior to appointment and entered into the system
- Answered and managed high incoming call volume, ensuring timely resolution of patient inquiries.
- Collected, posted, and managed patient account payments to maintain accurate financial records.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Communicated billing statements and payment options to patients, enhancing their understanding of financial responsibilities.
- Conducted audits of billing records to maintain compliance with regulations.
- Collaborated with healthcare providers to ensure proper coding practices.
- Applied HIPAA privacy and security regulations while handling patient information.
- Distributed or posted financial data to appropriate accounts and prepared simple reconciliations.
Teller/FSA
Holy Rosary Credit Union
Rochester, USA
12.2023 - 07.2024
- Delivered exceptional customer service by managing cash transactions in a high-volume sales environment, ensuring accuracy and client satisfaction.
- Processes deposits and pay out funds in accordance with bank procedures, recording all transactions accurately and balancing each day's operations
- Executed member transactions accurately to provide timely service. efficiently and accurately.
- Adhered to established policies to maintain operational integrity and safety. in accordance with the bank and the supervisor's direction
- Informed members about credit union products and services, promoting informed financial decisions.
- Maintained confidentiality of all customer records and information according to company policies.
- Provided detailed account information to customers.
Assistant Head Teller
FNB SOUTH
Folkston, USA
02.2018 - 11.2023
- Mentored staff and provided training to new and existing staff, performed overrides for tellers, and conducted branch audits.
- Supervised tellers, ensuring adherence to policies and procedures under Head Teller's guidance
- Ensured accurate counting and packaging of currency for banking operations
- Conducted end-of-day vault balance to maintain financial integrity
- Processed customer deposits accurately, withdrawals & issuing money orders and cashier's checks
Teller
Aero Federal Credit Union
Tempe, USA
12.2016 - 11.2017
- Ensured precision in processing member transactions to maintain service quality.
- Assisted members with account openings, loan applications, and payments while managing branch operations and utilizing multiple computer systems.
- Resolved errors/issues through effective problem-solving techniques, ensuring accurate transaction processing.
- Promoted bank products and services, including checking and savings accounts, loans, CDs, and credit cards, to enhance member engagement.
- Follow and implement federal regulations and company policies with staff
Customer Service Associate
The CCS Companies
Portsmouth, USA
06.2016 - 11.2016
- Organized and tracked customer outstanding debt accounts to ensure accurate records.
- Contacted debtors to assess payment status and facilitate resolution.
- Negotiated payment plans with customers to enhance collection outcomes.
Teller
HRCU - Holy Rosary Credit Union
Rochester, USA
07.2015 - 06.2016
- Protected customer personal information to ensure privacy and trust
- Collaborated with credit union team members to enhance service delivery
- Maintained and balanced cash drawer daily to ensure accuracy and accountability
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Coordinated with credit union team members to share information and updates
Education
High school diploma -
Marshwood High School
South Berwick, MESkills
- Billing accuracy
- Claim submission
- Insurance verifications
- Payment processing
- Financial Transaction Management
- Fraud prevention and detection
- Microsoft Office
- Data entry
- Organizational management
- Time management
- Effective communication
- Effective communication
References
References available upon request.
Timeline
Billing/Customer Service
Dover Eye Care
07.2024 - Current
Teller/FSA
Holy Rosary Credit Union
12.2023 - 07.2024
Assistant Head Teller
FNB SOUTH
02.2018 - 11.2023
Teller
Aero Federal Credit Union
12.2016 - 11.2017
Customer Service Associate
The CCS Companies
06.2016 - 11.2016
Teller
HRCU - Holy Rosary Credit Union
07.2015 - 06.2016
High school diploma -
Marshwood High School