Katherine Pappas

• Resolved customer billing inquiries and discrepancies promptly and efficiently.
• Adjusted bills and processed refunds to resolve customer service and billing complaints swiftly.
• Updated accounts and ensured accuracy of customer records on a daily basis.
• Performed data entry tasks related to customer accounts including updating account status and payment information.
• Generated accurate invoices for customers based on service plans and usage levels, ensuring clarity in billing.
• Collaborated with cross-functional teams to address and resolve service-related issues, enhancing customer satisfaction.
• Followed established guidelines while handling confidential information related to customer accounts.

• Managed daily office operations and ensured efficient workflow.
• Coordinated effective communication between medical staff and patients to enhance service delivery.
• Oversaw scheduling of appointments and maintained organized calendars.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Supervised staff members, organized schedules and delegated tasks.
• Facilitated training sessions for new administrative staff members.
• Implemented office procedures to streamline patient intake processes and reduce wait times.
• Maintained accurate records and updated patient information regularly.
• Developed and enforced office policies to enhance team collaboration.
• Supervised inventory management of medical supplies and office materials to ensure availability and minimize disruptions.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Performed coding and entry of invoices to maintain financial accuracy. daily invoices with in-house accounting software.

Guided employees in handling difficult or complex problems.

• Managed appointment scheduling using electronic health record systems effectively.
• Checked patients in and out for appointments while efficiently collecting co-payments.
• Verified insurance information to ensure accurate patient billing and processing.
• Greeted patients and visitors warmly to create a welcoming environment.
• Coordinated communication between medical staff and patients to enhance service delivery.
• Provided customer service to patients by effectively answering questions about treatments and services.
• Maintained patient confidentiality in compliance with HIPAA regulations consistently.

• Checked patients in and out for appointments and collected co-payments.
• Managed patient scheduling and appointment reminders efficiently.
• Handled insurance verification and patient registration processes diligently.
• Coordinated communication between patients and medical staff effectively.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Addressed patient inquiries and resolved issues, enhancing patient satisfaction.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.