Jessica Del Real
Lynwood,CA
Summary
Versatile customer service and billing lead with extensive experience in managing customer inquiries, financial records, and multi-facility operations. Proven ability to coordinate complex tasks while maintaining high accuracy and customer satisfaction. Adaptable and eager to learn new processes that enhance service delivery.
Overview
1
1
Language
20
20
years of professional experience
Work History
Customer Service/ Billing Lead
Cognizant
, CA
08.2025 - 07.2026
- Processed billing and invoicing across multiple facilities with accuracy and compliance.
- Supported multi-facility billing activities.
- Helped resolve customer disputes to improve satisfaction and retention.
- Managed customer email correspondence.
- Handled incoming calls for customer inquiries.
- Processed customer credits and claims carefully.
- Coordinated special customer requests for timely service delivery.
- Processed shipping orders efficiently.
- Scheduled appointments.
- Prepared customized daily and monthly reports.
- Trained and supervised multiple employees.
- Recorded received shipments promptly.
Traffic Clerk
Lineage Logistics
Los Angeles, CA
07.2018 - 08.2025
- Managed daily activities in shipping department
- Handled daily functions in receiving department
- Checked in/out drivers to ensure timely departures and arrivals
- Assisted drivers with inquiries to facilitate smooth operations
- Assisted employees with warehouse issues
- Answered phones/ redirected correct departments
- Answered emails from customers/ dispatchers
- Charged drivers applicable fees to maintain accurate financial records
- Entered orders shipping out
- Entered product received into warehouse
- Verified case counts and product received
- Helped Schedule appointments
- Confirmed orders shipping out
- Confirmed orders being received into warehouse
Dispatcher
Tri-State Staffing
Lakewood, CA
01.2011 - 04.2011
- Coordinated schedules for drivers to optimize route efficiency.
- Managed communication between clients and drivers to ensure timely deliveries.
- Utilized dispatch software to track vehicle locations and assignments.
- Recorded trailer information in the database for efficient tracking
- Structured and archived trailer paperwork for streamlined retrieval
Dispatcher
Steele Water Cable
Hawthorne, CA
03.2010 - 04.2010
- Managed multiple phone lines to ensure timely communication
- Initiated customer calls to address service inquiries and enhance satisfaction
- Monitored workers
- Coordinated team activities through in-house visits for improved collaboration
- Translated documents and communications from Spanish to English
Receptionist
JMS
Canoga Park, CA
07.2007 - 12.2008
- Managed multiple phone lines to address customer inquiries promptly
- Facilitated distribution of important documents through efficient faxing and copying
- Translated documents and communications from Spanish
- Managed financial records using QuickBooks
- Manage Accounts Receivables
- Make deposits to company accounts
- Ship and Receive items( DHL,UPS,FED-EX)
- Coordinated international and local shipments
- Arranged shipments through major carriers
- Coordinated logistics with Bulletfreight and Conway to ensure timely delivery
Receptionist
Winnetka Medical Group
Winnetka, CA
01.2007 - 07.2007
- Greeted and assisted patients, creating a welcoming environment
- Scheduled and confirmed appointments, ensuring timely follow-ups
- Processed co-payments and payments (cash or credit card) accurately and efficiently
- Created and organized patient charts for easy access.
- Provided Spanish translation services during patient interactions.
Education
Medical Biller Certificate -
Antelope Valley Medical College
Lancaster, CA01-2006
Skills
- Billing accuracy
- Financial record maintenance
- Customer dispute resolution
- Invoice processing
- Data organization
- Work well under pressure
- Able to work unsupervised
Externship
- 2005 LA Cardiologist Associates Lancaster,CA
- Faxed patients reports
- Cleaned patients charts
- Filed patients charts
- Acquired charts from doctors' offices
- Mailed out information to insurance companies
Languages
Spanish
Professional
Timeline
Customer Service/ Billing Lead
Cognizant
08.2025 - 07.2026
Traffic Clerk
Lineage Logistics
07.2018 - 08.2025
Dispatcher
Tri-State Staffing
01.2011 - 04.2011
Dispatcher
Steele Water Cable
03.2010 - 04.2010
Receptionist
JMS
07.2007 - 12.2008
Receptionist
Winnetka Medical Group
01.2007 - 07.2007
Medical Biller Certificate -
Antelope Valley Medical College