Wendy Lichty
Penske Logistics
Pottstown,PA
21
years of professional experience
Billing and accounts receivable professional supporting accurate invoicing, cash application, collections, and deduction resolution. Brings experience with ERP-based postings, weekly reporting, and follow-up on past-due accounts while keeping records current and communicating clearly across teams.
Work History
Lead Load Planner (Billing and AR)
2 Years- Managed end-to-end accounts receivable processes, ensuring timely billing and reducing instances of past-due invoices.
- Streamlined invoice workflows by tracking missing documentation and resolving issues promptly, enhancing billing efficiency.
- Requested billing adjustments to ensure accuracy in client account records, corrected discrepancies and maintained client trust.
- Prepared weekly financial and performance reports for management and operations, enhancing decision-making with accurate and timely insights.
- Participated in cross-functional meetings related to changes in procedures.
Collections and Deductions Specialist
2 Years- Executed payment applications using ERP and cash application systems for lockbox, ACH, and credit card transactions to ensure accurate account reconciliation.
- Managed daily cash applications and monitored accounts for multi-million-dollar clients to support accurate financial tracking.
- Investigated unapplied cash and resolved payment discrepancies, contributing to the integrity of financial records.
- Provided proof of delivery documentation to verify and resolve payment deductions, enhancing account record accuracy.
- Developed and updated SOPs for account management and audit compliance, promoting standardized operational procedures.
- Supported audit activities, ensuring accuracy in customer account records.
Billing Analyst
3 Months- Issued accurate weekly and monthly billing statements for prompt financial settlements.
Billing Analyst
11 Years- Managed specialized customer invoicing in MS Excel, resolving billing discrepancies related to quantities and addresses, resulting in improved billing accuracy.
- Created payment postings to close out manifests(orders) totaling approximately $7M/month.
- Oversaw paper revenue process from initiation to completion, ensuring timely and accurate revenue reporting for stakeholders.
- Collaborated with clients to recover outstanding debts, contributing to improved cash flow management.
- Supported districts in establishing processes for acquired companies, facilitating monthly accrual creation for North America.
AR Research Rep
5 Years 3 Months- Researched unapplied payments to allocate via Oracle, achieving accurate invoicing from bank lockbox.
- Processed refunds for over/duplicate payments, resolving customer inquiries and improving satisfaction.
Education
Associate Degree - Business Administration / Accounting
GPA: 4.0
Skills
Accounts receivable expertise
ERP proficiency
Freight documentation
Detail analysis
Cross functional communication
Organizational skills
Billing accuracy
Cash application
Collections strategy
Data analysis
Process optimization
Team collaboration
Problem-solving skills
COMMUNITY SUPPORT
- Cat Angel Network, Volunteer, 2005, Present, Provide care and enrichment for rescued cats.
- Leanne's Life Changing Fairies, Board Secretary, 2021, Present, Coordinate donation drives and distributes essential items to homeless individuals.
Timeline
Lead Load Planner (Billing and AR)
Penske Logistics
10.2024 - CurrentRead More
Collections and Deductions Specialist
Godiva Chocolatier
10.2022 - 10.2024Read More
Billing Analyst
Vertisystems for PJM Interconnection
04.2022 - 07.2022Read More
Billing Analyst
Iron Mountain Records Management
01.2011 - 01.2022Read More
AR Research Rep
Iron Mountain Records Management
10.2005 - 01.2011Read More
Berks Technical Institute
Associate Degree from Business Administration / Accounting
Read More