Alexis Prox
Summary
Adaptable Retail Operations Manager with extensive experience in material handling, inspections and shipping and receiving. Effective communicator and team-oriented professional with expertise in conflict resolution, recruiting and interviewing and organizational design. Successful background in continual process improvement and cost reduction.
Overview
9
9
years of professional experience
Work History
Retail Operations Manager
Ulta Beauty Inc.
Beaumont, CA
03.2021 - Current
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Contributed to leadership team for implementing company policies and procedures.
- Conducted inventory analysis to determine optimal stock levels.
- Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Liaised with senior leadership to report damaged inventory control tracking and reporting.
- Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
- Increased revenue by identifying and tracking damaged inventory for corrective action.
- Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through BI Dashboard.
- Exceeded revenue goals on consistent basis, resulting in commendation from management.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
- Directed training and performance monitoring for 40 staff members.
Merchandise Service Coordinator
Ulta Beauty Inc.
Redlands, CA
03.2019 - 03.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Established strong vendor relationships to maintain and support business.
- Planned and coordinated product availability for advertising and promotion purposes.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Worked with managers and advertising directors to optimize promotions.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
Retail Associate
Ulta Beauty Inc.
Redlands, CA
03.2017 - 03.2019
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
Caregiver
Somerford Place
Redlands, CA
01.2016 - 12.2016
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Barista
Starbucks
Yucaipa, CA
01.2014 - 08.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
High School Diploma -
Green Valley High School
Yucaipa, CA06.2015
Skills
- Interviewing and Prescreening
- Shrink Reduction
- Constructive Feedback
- Personnel Training and Development
- Operational Standards
- Budgeting and Cost Control
- Operational Efficiency
- Performance Metrics Analysis
- Inventory Control
- Sales Development
- Business Leadership
- Policy Development and Enforcement
Accomplishments
- Collaborated with team of 45 including management in the development of operational excellence.
- Increased sales by 20% by coaching department managers and associates on the replenishment process.
- Achieved new store openings through effectively helping with the set up.
Timeline
Retail Operations Manager
Ulta Beauty Inc.
03.2021 - Current
Merchandise Service Coordinator
Ulta Beauty Inc.
03.2019 - 03.2021
Retail Associate
Ulta Beauty Inc.
03.2017 - 03.2019
Caregiver
Somerford Place
01.2016 - 12.2016
Barista
Starbucks
01.2014 - 08.2015
High School Diploma -
Green Valley High School