Amy Yadmark
Ann Arbor,MI
Summary
Adaptable Retail and Pharmacy Operations Manager with extensive experience in improving store operations and performance. Effective communicator and team-oriented professional with expertise in conflict resolution, recruiting and interviewing, loss prevention, strategic planning, and healthcare initiatives. Successful background in building team effectiveness and collaboration.
Overview
23
23
years of professional experience
Work History
District Manager Pharmacy and Retail Operations
Walgreens
05.2015 - 11.2023
- Reviewed store and pharmacy sales, cost of inventory, operational expenses and inventory gains and losses.
- Utilized pharmacy/healthcare knowledge to drive pharmacy operations and improve store operational performance.
- Monitored employee task completion, conducted performance reviews and executed daily district operational goals to maximize team productivity.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily workload requirements and goals.
- Contributed to leadership team for implementing company policies, procedures, and strategies.
- Directed training and performance monitoring for 250 staff members.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Handled problematic customers and patients to assist store-level employees and maintain an excellent customer/patient experience
District Pharmacy Supervisor
Walgreens
06.2006 - 04.2015
- Educated and trained pharmacy staff members, pharmacy students and and health care team members.
- Reviewed documentation for controlled substance inventory management.
- Oversaw safe medication distribution and dispensing processes with emphasis on utilization of SOPs
- Monitored and ensured execution of pharmacy operations and business performance metrics in 40 pharmacies
- Company representative for regional meetings and forums to include: competitors, third party payors, colleges of pharmacy, and charitable activities
Pharmacy Manager
Walgreens
02.2003 - 05.2006
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Collaborated with store manager to maintain daily operations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Pharmacist
Walgreens
06.2000 - 01.2003
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
- Dispensed medications and communicated with prescribers regarding therapeutic incompatibilities.
- Collaborated with colleagues, technicians and leading pharmacists in effective prioritization and filling of orders.
Education
PharmD -
University of Michigan College of Pharmacy
Ann Arbor, MI04.2000
Bachelor of Science - Biology
University of Michigan - Ann Arbor
Ann Arbor, MI04.1994
Skills
- Interviewing and Prescreening
- Operational Standards Pharmacy and Store Front
- Healthcare Knowledge
- Shrink Reduction/Asset Protection
- Budgeting and Cost Control
- Performance Metrics Analysis
- Employee Performance Evaluations
- Operational Efficiency
- Building Team Effectiveness and Collaboration
- Works independently
- Manages Time Effectively/Prioritization
Timeline
District Manager Pharmacy and Retail Operations
Walgreens
05.2015 - 11.2023
District Pharmacy Supervisor
Walgreens
06.2006 - 04.2015
Pharmacy Manager
Walgreens
02.2003 - 05.2006
Pharmacist
Walgreens
06.2000 - 01.2003
PharmD -
University of Michigan College of Pharmacy
Bachelor of Science - Biology
University of Michigan - Ann Arbor