Alexis Rambo
San Elizario,TX
Summary
Detail-oriented driver with a strong focus on optimizing delivery routes and enhancing customer satisfaction. Expertise in time management and emergency response ensures safety and efficiency in all operations.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Driver
Enterprise Mobility, LLC
El Paso, Texas
07.2024 - Current
- Picked up and delivered rental vehicles to Enterprise branches, car dealers and repair shops.
- Operated company vehicles while following traffic laws and regulations.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Adhered to safety and security protocols outlined in company policies.
- Collaborated with team members to optimize delivery routes, improving overall operational efficiency.
- Tracked daily mileage, fuel usage, and other relevant data to support accurate reporting and vehicle maintenance.
Personal Shopper/Delivery Driver
Maplebear Inc. dba Instacart
El Paso, Texas1
04.2020 - Current
- Selected grocery items according to customer preferences and dietary restrictions.
- Communicated with customers to clarify order details and preferences effectively.
- Organized shopping routes to optimize order fulfillment and enhance delivery efficiency.
- Executed pickup process to ensure timely service for customers and shopping orders for customers within the local area.
- Delivered exceptional customer service to foster satisfaction and loyalty.
- Satisfied customers with quick, accurate service under tight deadlines.
- Ensured quality of selected products by inspecting freshness and packaging integrity.
- Bagged groceries attentively to ensure product safety and preserve freshness of perishable items.
- Assisted customers with substitutions when requested items were unavailable.
- Collaborated with store staff to locate items and resolve stock issues.
- Utilized mobile apps for real-time order updates and customer notifications.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Listened to customer needs to identify and recommend best products and services.
- Suggested comparable products to replace out-of-stock items.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Asked store associates for help locating missing products.
Fire Alarm Monitor/Security Officer
Wonolo, Inc.
Clearwater, Florida
10.2024 - 11.2024
- Monitored alarm systems for breaches and threats, ensuring swift incident response and operational readiness.
- Conducted routine system checks to uphold compliance with security protocols and enhance safety measures.
- Maintained high alertness throughout shifts to detect emergencies promptly.
- Adhered strictly to safety guidelines during active alarm situations.
- Responded promptly to alarm activations, evaluating situations to implement appropriate safety measures.
- Communicated with store manager during incidents to coordinate responses.
- Documented alarm events and response actions in comprehensive reports.
- Trained new personnel on security procedures and equipment usage.
Taxi Cab Driver
United Taxi/Yellow Cab
Clearwater, FL
10.2015 - 09.2020
- Navigated city routes efficiently to ensure timely passenger transport.
- Assisted passengers with luggage and entry/exit from vehicle, facilitating comfort and ensuring a positive ride experience.
- Engaged diverse customers, delivering exceptional service and support to enhance overall passenger experience.
- Provided friendly customer service while courteously answering questions about routes or services offered.
- Maintained vehicle cleanliness and proper functioning through regular inspections.
- Communicated effectively with dispatch to coordinate pick-up and drop-off locations.
- Managed cash and electronic payments accurately for services rendered.
- Adhered to traffic regulations to ensure safety for passengers and others.
- Gained knowledge of local streets, landmarks, and airports to assist customers.
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Provided door-to-door service to customers safely and efficiently.
- Reported mechanical problems to management promptly to ensure vehicle reliability and safety.
- Responded promptly to emergency situations involving vehicles, drivers and passengers.
- Conducted preliminary investigations for insurance company after accidents.
- Conducted training sessions for new taxi drivers to ensure proper vehicle operation and customer service skills..
Education
B.A.S. - Emergency Management
Waldorf University
Forest City, IA02-2027
B.A.S. - Fire Science Administration
Waldorf University
Forest City, IA01-2027
Certificate - Level II/Level III Officer
Security Force Training Academy
El Paso03-2026
Transferred - French Language And Literature
California State University, Long Beach
Long Beach, CAAssociate of Arts - Theater Arts
Long Beach City College
Long Beach, CASkills
- Safe driving
- Traffic safety
- Emergency response
- Security monitoring
- Risk assessment
- Customer service
- Communication skills
- Written communication
- Team collaboration
- Problem resolution
- Time management
- French expert fluency
- Spanish intermediate fluency
Languages
French
Professional
Spanish
Limited
Certification
- Private Security License Level III-Texas DPS-2026
- License to Carry Handgun/Shotgun-Texas DPS-2026
- certificate-IS-100, IS-200, IS-300, IS-400, IS-700, IS-800-FEMA-2025-26
- Certificate-Active Shooter Preparedness, Bombing Prevention-CISA-2025
- Certificate-D.A.T./Shelter Supervisor- American Red Cross-W. TX Region-2026
- Certificate-Citizens Academy-FBI Citizens Academy El Paso-2026
- Certificate-Sport & Special Event Risk Management & Planning-TEEX-2026
Timeline
Fire Alarm Monitor/Security Officer
Wonolo, Inc.
10.2024 - 11.2024
Driver
Enterprise Mobility, LLC
07.2024 - Current
Personal Shopper/Delivery Driver
Maplebear Inc. dba Instacart
04.2020 - Current
Taxi Cab Driver
United Taxi/Yellow Cab
10.2015 - 09.2020
B.A.S. - Emergency Management
Waldorf University
B.A.S. - Fire Science Administration
Waldorf University
Certificate - Level II/Level III Officer
Security Force Training Academy
Transferred - French Language And Literature
California State University, Long Beach
Associate of Arts - Theater Arts
Long Beach City College