Alexis Ramirez
Conroe,TX
Summary
Proven Front Desk Assistant at LSC-Montgomery, adept in hospitality services and bilingual communication (Spanish and English), enhanced guest satisfaction through exceptional service and maintaining cleanliness. Collaborated effectively, boosting productivity at L&C Maid Service. Excelled in time management and problem-solving, significantly improving operational efficiency.
Overview
3
3
years of professional experience
Work History
Front Desk Assistant
LSC-Montgmery
03.2022 - 08.2022
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Housekeeping Cleaner
L&C Maid Service Llc
02.2019 - 01.2021
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
Education
Bachelor of Arts - Criminal Justice
Sam Houston State University
Huntsville, TX05.2026
Skills
- Excellent Communication
- Problem-solving skills
- Time Management
- Hospitality services
- Maintaining cleanliness
- [Language] Fluency Spanish and English
- Mail and packages
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Assistant
LSC-Montgmery
03.2022 - 08.2022
Housekeeping Cleaner
L&C Maid Service Llc
02.2019 - 01.2021
Bachelor of Arts - Criminal Justice
Sam Houston State University