Alexis Ray
Dunkin' Donuts
Marietta
14
years of professional experience
Accomplished General Manager known for fostering a positive work environment and enhancing team performance. Strong background in training and coaching, with a track record of improving customer service quality and operational compliance.
Dynamic General Manager with proven leadership in operations management and team building. Expertise in problem resolution, time management, and training staff to enhance operational efficiency and customer satisfaction.
Work History
General Manager
14 Years 2 Months- Directed daily operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing supply chain processes to reduce waste.
- Trained and mentored staff, enhancing team performance and customer service quality.
- Developed marketing strategies, increasing brand awareness and customer engagement.
- Fostered a positive work environment, promoting teamwork and employee satisfaction initiatives.
- Implemented cost-control measures, improving operational efficiency across multiple locations.
- Analyzed sales data to identify trends, driving informed decision-making for product offerings.
Assistant Store Manager
14 Years 2 Months- Supervised daily operations to ensure efficient workflow and optimal staff performance.
- Developed training programs for new team members, enhancing onboarding experience and service quality.
- Implemented inventory management strategies to reduce waste and improve stock accuracy.
- Led promotional campaigns, increasing customer engagement and driving sales growth.
- Coordinated staff schedules to optimize coverage during peak hours, enhancing customer satisfaction.
- Ensured compliance with health and safety regulations, maintaining a safe work environment for employees and customers.
- Fostered a positive team culture through effective communication and conflict resolution strategies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Cosmetology - Master Barber
- Honor Roll All Semesters over a 2year period (2015-2017)
- Professional Development: Cosmetology
- 3.5 GPA
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Time management
Training and coaching
Efficient multi-tasker
Staff management
Timeline
General Manager
Dunkin' Donuts
02.2012 - 04.2026Read More
Assistant Store Manager
Dunkin' Donuts
02.2012 - 04.2026Read More
Chattahoochee Technical College
Cosmetology from Master Barber
Read More