Alexis Redmon
Hampton,VA
Overview
5
5
years of professional experience
Work History
Customer Experience Agent
Alorica
03.2024 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
Certified Optometric Technician
National Vision, s, Contacts
05.2023 - Current
- Duties and responsibilities not limited to conducting pre-examination tests, maintaining ophthalmic instruments, scheduling appointments, and assisting with vision tests and measurements
- Special testing such as retinal screening, visual field, OCT, topography etc.
Newport News Shipyard
08.2022 - 05.2023
- Duties and responsibilities not limited to welding and cutting steel, recommends and validates requirements to acquire, catalogue, receive, store, transfer, issue, and dispose of repair parts, equipage, and test equipment
- Data entry.
Optometric Technician/Optician
Peninsula Eye Care, LLC
01.2021 - 01.2022
- Duties and responsibilities not limited to conducting pre-examination tests, maintaining ophthalmic instruments, scheduling appointments, and assisting with vision tests and measurements
- Special testing such as retinal screening, visual field, OCT, topography etc
- Advise customers on styles of eyewear that suit their needs
- Help fit eyeglasses and contact lenses, following prescriptions from ophthalmologists and optometrists
- Also help customers decide which eyeglass frames or contact lenses to buy.
Ophthalmic Optician
Advanced Vision Institute
11.2019 - 01.2021
- Duties and responsibilities not limited to fitting patients for contact lenses, or recording eye measurements to determine the necessary thickness of eyeglass frames
- Assisting with functions in the eye exam process and helping patients understand their prescriptions
- Selling different types of eyewear by helping customers choose the frames and styles that will best complement their facial features, with respect to the specifications stated on their prescription.
Education
High School Diploma -
Denbigh High School
Newport News, VAJune 2013
Bs In Science - Health Administration
ECPI University
Newport News, VASkills
- Ophthalmology Experience
- EMR Systems
- Medical Terminology
- Insurance Verification
- Medical Scheduling
- Medical Office Experience
- Triage
- Anatomy Knowledge
- Patient Care
Accomplishments
- VA Medical Center for Veterans
- Volunteered in Emergency Room: assisted the nurses with feeding patients and monitor any activities
- Also, assisted with administrative work as needed.
Timeline
Customer Experience Agent
Alorica
03.2024 - Current
Certified Optometric Technician
National Vision, s, Contacts
05.2023 - Current
Newport News Shipyard
08.2022 - 05.2023
Optometric Technician/Optician
Peninsula Eye Care, LLC
01.2021 - 01.2022
Ophthalmic Optician
Advanced Vision Institute
11.2019 - 01.2021
High School Diploma -
Denbigh High School
Bs In Science - Health Administration
ECPI University