China Prater
Cleveland,OH
Summary
Establish a position where I can develop my skills as a quality health care advocate with room for advancement. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring Number years of relevant work experience to your team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service
Cleveland Clinic
Cleveland, OH
04.2021 - Current
- Provide customer service to patients physicians and other callers in a closely monster call center environment by scheduling an appointment verify insurance data coordinate clinic wide resources
Medical Receptionist/Technician
Retina Associates
Cleveland, OH
10.2019 - 04.2021
- Checking patients in and out of the facility
- Checking insurance threw all scripts, answering the phone getting other information from other doctor offices
- Handing patient charts
- My job also includes checking patients medication list update the doctor on anything new with the patients also check there vision, eye pressure, and dilate there eyes
- Also using a oct machine to take pictures of the macula
Care Manger / administrative assistant
Bickford Assisted Living
Rocky River, OH
05.2018 - 05.2020
- Assisi's with direct patient care under the supervision
- Provide with help walking, exercising, and moving in and out of bed
- Position, feed, bathe, dress and assist patients with grooming and other tasks
- Answering phones, faxing/ filing, scheduling tours, greeting guests
Home Health Aide
Comfort Keepers Home Care
Cleveland Ohio
06.2017 - 03.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Manger
McDonalds
Cleveland, OH
09.2013 - 01.2018
- Provide customers with a quick and accurate service and show sensitivity to their individual needs, both from behind the line as well as in the dining areas
- Bank transfers, Making crew members schedule, Customer Service, Counting store inventory, Make sure team is meeting Mcdonalds Standards, Making sure the next manger on duty have enough staff and if not find coverage
STNA
Hillside Plaza
Cleveland, OH
03.2017 - 12.2017
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
Externship
Dr. Gregory Hall MD Inc
Hall, MD
11.2014 - 04.2015
- Clinical & Clerical Skills
- Injections- IM, SC, & Intradermal, Faxing, Copying, Filing, Phlebotomy, Phone Technique, Vital Signs and Blood Pressure, Autoclave Experience, EMR-Centricity, Prep Trays, Medical Records Retrieval, Transcriptions, Capillary punctures, Appointment Scheduling, Prescriptions Knowledge
Education
Diploma -
Cleveland Heights High School
06.2013
Skills
- Customer Service Skills
- Scheduling
- Microsoft Excel
- Billing
- Outlook
- Management
- Administrative Assistant (1 year)
- Microsoft Office (1 year)
- Front Desk (1 year)
- Customer Service
- EMR Systems
- Microsoft Outlook
- Typing (3 years)
- Customer Service (6 years)
- Computer Skills (4 years)
- Patient Care
- Phlebotomy
- Ophthalmology Experience
- Medical Records
- Communication (5 years)
- Vital Signs
- Computer Skills (5 years)
- Medical Receptionist
- Medical Office Experience
- Anatomy Knowledge
- Optical Experience (1 year)
- Driving
- Front desk
- Customer service
- Typing
- Medical records
- Vital signs
- EMR systems
- Insurance Verification
- Customer service expertise
- Customer service experience
- Call Center Customer Service
- Inbound Customer Service
- Fast food customer service
- Customer service mindset
- Window Customer Service
Accomplishments
Medical assistant certification :2/2015
STNA: 4/2017
Certification
- Medical Assistant, 03/01/14, Present
- Driver's License
- State Tested Nursing Assistant, 04/01/17, Present
Timeline
Customer Service
Cleveland Clinic
04.2021 - Current
Medical Receptionist/Technician
Retina Associates
10.2019 - 04.2021
Care Manger / administrative assistant
Bickford Assisted Living
05.2018 - 05.2020
Home Health Aide
Comfort Keepers Home Care
06.2017 - 03.2018
STNA
Hillside Plaza
03.2017 - 12.2017
Externship
Dr. Gregory Hall MD Inc
11.2014 - 04.2015
Manger
McDonalds
09.2013 - 01.2018
Diploma -
Cleveland Heights High School