Alexis Rivera
Corona,CA
Summary
Dynamic General Merchandise Manager with a proven track record at Buddy Stubbs Harley-Davidson, enhancing customer satisfaction and streamlining inventory management. Excelled in team supervision and problem-solving, significantly improving operational efficiency. Skilled in customer service and inventory systems, adept at fostering positive relationships and executing strategic merchandising initiatives.
Overview
8
8
years of professional experience
Work History
General Merchandise Manager
Buddy Stubbs Harley-Davidson
Phoenix, AZ
04.2023 - 03.2025
- Provided training and guidance to junior staff members on merchandising techniques.
- Implemented policies and procedures pertaining to product returns and exchanges.
- Assisted customers in locating desired items within the store or online.
- Created promotional displays for store windows and shelves.
- Coordinated with vendors to replenish product supplies as needed.
- Organized special events such as sales promotions, clearance sales.
- Reviewed financial reports and adjusted inventory levels accordingly.
- Established relationships with key vendors to secure discounts or exclusive deals.
- Assigned tasks and monitored progress of subordinates on a daily basis.
- Maintained inventory control systems to ensure accurate stock levels.
- Analyzed customer buying patterns and trends to inform purchasing decisions.
- Supervised staff in the selection, pricing, and stocking of merchandise.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Identified and addressed performance issues within the merchandising team, implementing solutions to improve efficiency.
- Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
- Created daily, weekly and monthly reports for management on point of sale transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
Sales Associate
Jazz-Z Beauty Products
City Of Industry, CA
02.2017 - 03.2022
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Managed inventory levels to ensure timely delivery of products to customers.
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
- Provided exceptional customer support, resolving issues and ensuring customer satisfaction.
- Suggested specific products to meet customer needs.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained accurate records of transactions using the point-of-sale system.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Education
Certificate of Completion - Harley-Davidson Mechanics
Universal Technical Institute
Phoenix, AZ03-2024
High School Diploma -
Eleanor Roosevelt High School
Eastvale, CA06-2016
Skills
- Customer service
- Inventory management
- Problem solving
- Pricing strategy
- Event coordination
- Order fulfillment
- Point of sale
- Staff training
- Team supervision
- Computer proficiency
- Scheduling
- Time management
- Conflict resolution
- Product knowledge
- Data entry
- Proficient in MS office
References
References available upon request.
Timeline
General Merchandise Manager
Buddy Stubbs Harley-Davidson
04.2023 - 03.2025
Sales Associate
Jazz-Z Beauty Products
02.2017 - 03.2022
Certificate of Completion - Harley-Davidson Mechanics
Universal Technical Institute
High School Diploma -
Eleanor Roosevelt High School
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