Summary
Work History
Education
Skills
Timeline
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Shatayvia Dunn

Shatayvia Dunn

Garland,TX

Summary

Dynamic General Merchandise Manager at Albertsons with a proven track record in operational efficiency and vendor negotiation. Enhanced revenue through innovative merchandising strategies and optimized inventory management. Recognized for fostering teamwork and mentoring staff, resulting in improved employee morale and customer satisfaction. Committed to delivering exceptional guest experiences and driving profit maximization.

Work History

General Merchandise Manager

Albertsons
  • Implemented staff scheduling systems that optimized productivity while minimizing labor costs during peak hours of operation.
  • Spearheaded seasonal promotions and markdowns to drive revenue while maintaining desired inventory levels.
  • Established strong relationships with suppliers to ensure timely delivery of quality products at competitive prices.
  • Streamlined merchandise flow by implementing efficient receiving processes and timely replenishment of the sales floor.
  • Effectively managed merchandise returns and exchanges, minimizing financial loss while preserving positive customer relationships.
  • Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
  • Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
  • Maintained a safe shopping environment by enforcing strict adherence to company policies regarding health, safety, and security measures.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Collaborated with vendors to negotiate favorable pricing, secure exclusive products, and maintain optimal stock levels.
  • Boosted employee morale with regular recognition programs, team-building events, and open communication channels.

Deli Manager

Albertsons
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.

Assistant Manager

Braums Ice Cream And Dairy
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Customer Service Representative

Willis Towers Watson
  • Implemented staff scheduling systems that optimized productivity while minimizing labor costs during peak hours of operation.
  • Spearheaded seasonal promotions and markdowns to drive revenue while maintaining desired inventory levels.
  • Established strong relationships with suppliers to ensure timely delivery of quality products at competitive prices.
  • Streamlined merchandise flow by implementing efficient receiving processes and timely replenishment of the sales floor.
  • Effectively managed merchandise returns and exchanges, minimizing financial loss while preserving positive customer relationships.
  • Reduced inventory shrinkage through meticulous tracking, frequent audits, and staff training on loss prevention techniques.
  • Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
  • Maintained a safe shopping environment by enforcing strict adherence to company policies regarding health, safety, and security measures.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Collaborated with vendors to negotiate favorable pricing, secure exclusive products, and maintain optimal stock levels.
  • Boosted employee morale with regular recognition programs, team-building events, and open communication channels.

Education

Barber And Business -

Texas Barber And Business School
Dallas, TX
01.2005

Skills

  • Service improvements
  • Product assortment
  • Operational efficiency
  • Inventory management
  • Order fulfillment
  • Team training and development
  • Workflow coordination
  • Store layout
  • Market analysis
  • Vendor negotiation
  • E-commerce management
  • Merchandising techniques
  • Promotional planning
  • Category management
  • Department performance
  • Profit maximization
  • Guest experience support
  • Merchandise presentation
  • Retail display setup
  • Maintaining stock levels
  • Data-driven decision making
  • Stock replenishment
  • Inventory control
  • Stockroom organization
  • Demand forecasting
  • Stock management
  • Product pricing
  • Competitor analysis
  • Sales analysis
  • Shipment processing
  • Customer segmentation
  • Seasonal planning
  • Record preparation
  • Sales floor resets
  • Merchandising logistics
  • Seasonal product promotion
  • Merchandising installations
  • Visual display standards
  • Display installation
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Supplier relationship management
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Team building
  • Task prioritization
  • Purchase orders
  • Self motivation
  • Product knowledge
  • Coaching and mentoring
  • Pricing updates
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Operations management
  • Goal setting
  • Risk assessment
  • Professionalism
  • Interpersonal communication
  • Document preparation
  • Basic mathematics
  • Quality control
  • Documentation and reporting
  • Strategic planning
  • Supplier relations

Timeline

General Merchandise Manager

Albertsons

Deli Manager

Albertsons

Assistant Manager

Braums Ice Cream And Dairy

Customer Service Representative

Willis Towers Watson

Barber And Business -

Texas Barber And Business School
Shatayvia Dunn