Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Roach

Winter Garden,FL

Summary

Dynamic professional with a strong background in customer service and teamwork, at Walt Disney World Company. Proven ability to enhance guest experiences through timely service delivery and expert guidance. Recognized for leadership in high-pressure environments, ensuring safety and satisfaction while contributing creatively to team success.

Overview

6
6
years of professional experience

Work History

Quick Service

Walt Disney World Company
08.2024 - Current

Cultivate positive guest interactions to improve service quality.

Created dishes.

Managed order intake with precision.

Offered expert guidance.

Ensured tables and seating areas were tidy and ready for guests.

Host

Buffalo Wild Wings
05.2021 - 06.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Assistant Teacher

First State Dance
08.2019 - 06.2023

Contributed to the creation of choreography.

Ensured safety within the environment.

Conducted daily evaluations.

Assisted in organizing show days and competitions.

Education

Nursing

Delaware Technical Community College
DE

Skills

  • customer service
  • leadership
  • teamwork
  • Timely service delivery

Timeline

Quick Service

Walt Disney World Company
08.2024 - Current

Host

Buffalo Wild Wings
05.2021 - 06.2024

Assistant Teacher

First State Dance
08.2019 - 06.2023

Nursing

Delaware Technical Community College
Alexis Roach