Alexis Roberson
Chicago,IL
Summary
Proven Customer Service Specialist, adept in critical thinking and data entry, enhanced customer loyalty at Walmart by resolving complaints with empathy and professionalism. Excelled in high-pressure environments, demonstrating exceptional problem resolution and active listening skills. Achieved notable customer satisfaction, leveraging strong product knowledge and customer relations expertise.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
Chicago
08.2022 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Cashier
Burlington Coat Factory Distribution Center
Chicago, IL
08.2021 - 03.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma - N/A
Christian Fenger Academy Highschool
Chicago, IL06.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Customer satisfaction measurement
Timeline
Customer Service Representative
Walmart
08.2022 - 10.2023
Customer Service Cashier
Burlington Coat Factory Distribution Center
08.2021 - 03.2022
High School Diploma - N/A
Christian Fenger Academy Highschool