Alexis Roberts
Puyallup,WA
Summary
Dynamic Shift Lead with a proven track record at Panda Express, enhancing shift productivity and customer satisfaction through effective decision-making and superior customer service. Skilled in cash handling accuracy and resolving complaints, I excel in employee training and guest service, ensuring operational excellence and team guidance.
Overview
3
3
years of professional experience
Work History
Shift Lead
Panda Express
Bonney Lake, WA
11.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Education
High School Diploma -
Acceleration Academy
Bethel04.2024
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
Timeline
Shift Lead
Panda Express
11.2021 - Current
High School Diploma -
Acceleration Academy