Alexis Robinson
Henderson
Summary
Talented at exceeding demanding guest expectations and business targets. Successful at developing strong business reputations built on knowledgeable and professional service. Performance-oriented and driven to continuously increase customer base and revenue.
Overview
12
12
years of professional experience
Work History
Cocktail Server
Station Casinos
Henderson
02.2026 - 07.2026
- Prepared and served a variety of cocktails and beverages efficiently.
- Delivered exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of the bar and service areas.
Lounge Server
Clique Hospitality
Las Vegas, NV
11.2024 - 02.2026
- Documented dietary requirements to ensure accurate order fulfillment.
- Addressed customer complaints to uphold satisfaction and foster positive experiences.
- Boosted sales through upselling menu items and promoting daily specials.
- . Greeted guests warmly upon arrival to establish a welcoming atmosphere.
- Noted dietary requirements when taking down orders.
Cocktail Waitress
Fontainebleau Las Vegas
11.2023 - 01.2025
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Displayed strong attention to detail when preparing garnishes and creating visually appealing drink presentations that enhanced the overall dining experience.
- Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
Venue & Sales Manager
CS Event Services
04.2023 - 09.2023
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Supervised events from start to finish using effective crowd control methods.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
Wine Pourer
Masia De La Vinya
04.2022 - 10.2022
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Implemented new promotional strategies, dramatically increasing business.
- Coordinated wine selection and restocking for cellar with over bottles.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
Cocktail Waitress
MGM Resorts International
01.2018 - 08.2018
- Assisted with bartending duties during high-volume shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Personal Assistant
Sacco Household
12.2014 - 08.2018
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
Education
Some College (No Degree) - Nursing
Nevada State College
Henderson, NevadaSkills
Time management
- Beverage knowledge
- Customer engagement
- High-volume service
- Team collaboration
- Attention to detail
Timeline
Cocktail Server
Station Casinos
02.2026 - 07.2026
Lounge Server
Clique Hospitality
11.2024 - 02.2026
Cocktail Waitress
Fontainebleau Las Vegas
11.2023 - 01.2025
Venue & Sales Manager
CS Event Services
04.2023 - 09.2023
Wine Pourer
Masia De La Vinya
04.2022 - 10.2022
Cocktail Waitress
MGM Resorts International
01.2018 - 08.2018
Personal Assistant
Sacco Household
12.2014 - 08.2018
Some College (No Degree) - Nursing
Nevada State College