Alexis Rocha
Inspire Dental
West Columbia,SC
1
Certification
4
years of professional experience
Motivated and adaptable professional with experience in customer service, administration, and front office operations. Known for staying organized, learning quickly, and creating positive experiences for customers and patients alike. Strong communication skills, a collaborative mindset, and a willingness to take on new challenges make me an asset in a variety of work environments. Passionate about building a long-term career in dentistry while bringing value to every role I take on.
Work History
Patient Coordinator | Clinical Support
3 Months- Managed all front office operations including patient check-in/check-out, scheduling, insurance verification, and payment collection.
- Verified PPO insurance eligibility, benefits, and patient coverage before appointments.
- Prepared treatment rooms and assisted with sterilization while following infection control standards.
- Worked effectively in fast-paced environments.
Dental Assistant Extern
1 Month- Prepared operatories, sterilized instruments, and maintained OSHA-compliant infection control.
- Gained experience with dental terminology, workflow, and clinical procedures.
Customer Service Representative
1 Year 2 Months- Oversaw high-volume inbound and outbound call operations, ensuring professionalism and confidentiality.
- Scheduled appointments, documented client information accurately, and resolved customer concerns.
- Thrived in a fast-paced environment requiring multitasking and exceptional organization.
- Managed customer accounts, ensuring accurate updates and timely responses.
Floor Supervisor
2 Years 9 Months- Monitored room conditions to maintain high cleanliness standards.
- Checked rooms for damages and coordinated maintenance support when needed.
- Oversaw daily operations across multiple floors, leading a team of up to 20 staff members.
- Supervised daily operations, ensuring adherence to safety and regulatory standards.
- Resolved guest complaints related to housekeeping services, enhancing customer satisfaction through effective communication.
Education
Dental Assisting Certificate
High School Diploma
Skills
Insurance verification
Appointment scheduling
Patient confidentiality
Office administration
Attention to detail
HIPAA compliance
Certification
- American Heart Association BLS Provider (Valid through May 2027)
- Actively pursuing South Carolina Dental Radiography & Nitrous Oxide Monitoring certification
Timeline
Patient Coordinator | Clinical Support
Inspire Dental
03.2026 - 06.2026Read More
Dental Assistant Extern
Elevate Dental
02.2026 - 03.2026Read More
Customer Service Representative
Vegas Jackpots
01.2025 - 03.2026Read More
Floor Supervisor
Golden Nugget Hotel & Casino
04.2022 - 01.2025Read More
Desert Rose High School
High School Diploma
Read More
Unity Dental
Dental Assisting Certificate
Read More