Alexis Rodriguez
Harrison,NJ
Summary
Adaptable professional with 5+ years of proven knowledge of conflict resolution, de- escalation, strategic sales planning and exceptional customer support. Aiming to leverage my unique skills to successfully bring superior support experience to each brand and client i work with.
Overview
8
8
years of professional experience
Work History
HAIR STYLING ASSISTANT
SALON GATTO
01.2019 - 05.2023
- Answered telephone calls to provide information and schedule new appointments.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Assisted hair stylists with color work by applying base colors and toners.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Greet existing and potential new clients.
- Provide Clients with high end appetizers and beverages while they wait to be taken care of.
- Perform hair style consultations to assess the needs of a client.
- Provide services to client such as: Shampooing, Cutting, Styling, Coloring and highlighting at request of client.
- Certified in Keratin Treatments.
- Certified in Tape-In extensions.
- Emphasize Salon product benefits and assist clients in selection of retail products that best fit their everyday hair needs.
- High volume sales of High end Hair care products.
- Attend and participate in continuous education training in order to follow trends and learn new techniques.
CUSTOMER SERVICE AGENT REMOTE
MetroPCS
09.2017 - 12.2019
- Manage large amounts of inbound and outbound calls in a timely manner
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Follow Call Center "Scripts" verbatim when handling different topics
- Identified customers' needs, clarify information, research every issue and providing a solution
- Upsell new phones and appropriate products when opportunity would arise
- Build sustainable relationships and engage customers by going the extra mile
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitive targets.
- Responded to customer calls and emails to answer questions about products and services.
SALES ASSOCIATE
URBAN EYES
01.2015 - 01.2017
- Assist patients with registration and appointment making
- Recomend and upsell new eye care products to patients
- Completing sales of eyeglass frames and contact lenses
- Acquire authorization and confirmation numbers from patient's insurance carriers
- Organize patient files daily
- Count available weekly products and input into ordering system
- Answer phones and provide patient's with appropriate information, if needed.
Education
B.S - Liberal Studies
Rutgers University
Newark, NJ2018
High School Diploma -
Kearny High School
Kearny, NJ06.2014
Some College (No Degree) - Cosmetology
Parisan Beauty Academy
Hackensack, NJSkills
- Bilingual (English & Spanish)
- Proficient in Microsoft word/excel
- Communication skills
- Critical Thinking
- Team Building
- Multi-tasking
- Willingness to learn
- Technical Support
Timeline
HAIR STYLING ASSISTANT
SALON GATTO
01.2019 - 05.2023
CUSTOMER SERVICE AGENT REMOTE
MetroPCS
09.2017 - 12.2019
SALES ASSOCIATE
URBAN EYES
01.2015 - 01.2017
B.S - Liberal Studies
Rutgers University
High School Diploma -
Kearny High School
Some College (No Degree) - Cosmetology
Parisan Beauty Academy