Giamil Concepcion
Charlotte,NC
Summary
Accomplished Assistant Manager/Trainer Assistant at Amazon, adept in operations management and bilingual communication, significantly enhancing team accountability and customer service, leading to increased accuracy in cash and inventory management. Excelled in sales at TranzAct by surpassing monthly quotas through expert product knowledge and persuasive skills. Proven track record in improving office efficiency and documentation compliance at NorthEnd Vet Clinic.
Overview
7
7
years of professional experience
Work History
Assistant Manager/Trainer Assistant
Amazon
08.2021 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Licensed Insurance Agent
TranzAct
08.2023 - 12.2023
- Exceeded corporate quotas for monthly policy sales.
- Provided coverage option information to assist clients in protecting assets.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Upsold additional products and services after identifying customer needs and requirements.
Assistant Office Manager
NorthEnd Vet Clinic
04.2017 - 05.2021
- Recorded expenses and maintained accounting records.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Coordinated board and committee meetings, schedules, information preparation and distribution.
Education
High School Diploma -
Freedom High School
Orlando, FL06.2013
Skills
- Employee Performance Evaluations
- Operations Management
- Task Delegation
- Product and service knowledge
- Bilingual (English & Spanish)
Timeline
Licensed Insurance Agent
TranzAct
08.2023 - 12.2023
Assistant Manager/Trainer Assistant
Amazon
08.2021 - Current
Assistant Office Manager
NorthEnd Vet Clinic
04.2017 - 05.2021
High School Diploma -
Freedom High School
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