Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tanya Castillo

Estherville

Summary

Detail-oriented customer service representative skilled in problem resolution and bilingual communication. Proven ability to enhance customer satisfaction through effective interactions and administrative support.

Overview

6
6
years of professional experience

Work History

Hair Stylist

Self Employed
Spirit Lake, IA
03.2026 - Current
  • Developed proficiency in using styling tools, including scissors, clippers, and blow dryers
  • Provide basic hair treatments, including washing, conditioning, and scalp massages
  • Process payments, entering sales in register for prompt customer service
  • Maintain cleanliness and organization of workstations to ensure a safe environment

Customer Service Representative

Northwest Bank
Estherville, IA
01.2023 - 10.2024
  • Handled customer complaints with professionalism, utilizing problem-solving skills to enhance satisfaction
  • Processed customer transactions accurately and efficiently
  • Assisted customers with account inquiries and problem resolution
  • Maintained cash drawer integrity through diligent counting and reconciliation
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records

Customer Service Representative

Bank Plus
Estherville, IA
10.2019 - 01.2022
  • Processed customer transactions efficiently, ensuring accuracy and adherence to bank policies
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
  • Processed customer transactions promptly, minimizing wait times.
  • Counted and packaged currency and coins
  • Reconciled cash drawer and resolved discrepancies

Education

Cosmetology

Faust Institute of Cosmetology
Spirit Lake, IA
02-2026

Skills

  • Problem resolution
  • Complaint handling
  • Customer Education
  • Administrative Support
  • Professional telephone demeanor
  • Money handling abilities
  • Customer Service
  • Bilingual (English & Spanish)

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Hair Stylist

Self Employed
03.2026 - Current

Customer Service Representative

Northwest Bank
01.2023 - 10.2024

Customer Service Representative

Bank Plus
10.2019 - 01.2022

Cosmetology

Faust Institute of Cosmetology