Alexis Roselle
Bedford,TX
Summary
Accomplished customer service professional with a proven track record at American Airlines, enhancing guest satisfaction and loyalty through exceptional service and issue resolution. Skilled in computer applications like Keystarr and Soliel, and adept in teamwork and collaboration. Demonstrated ability to manage high-stress situations, improving customer experiences and operational efficiency.
Overview
25
25
years of professional experience
Work History
Premium Guest Service Representitive
American Airlines
08.2012 - Current
- Enhanced guest satisfaction by providing exceptional customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Have served as a Roll Up Coordinator for more then 5 years, Recently went through reacquiring training
Reservation Agent
American Airlines
08.1999 - 08.2012
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Also worked In BMAS to help passengers find their lost luggage.
- Resolved various issues and discrepancies for customers.
Education
High School Diploma -
Pensacola High School
Pensacola, FL06.1992
Skills
- Customer Service
- Computer Skills
- Issue Resolution
- Flexible Schedule
- Knowledge of Keystarr and Soleil
- Guest experiences
- Teamwork and Collaboration
- Active Listening
- Office Support
- Time Management
- Effective Communication
- Time management abilities
Timeline
Premium Guest Service Representitive
American Airlines
08.2012 - Current
Reservation Agent
American Airlines
08.1999 - 08.2012
High School Diploma -
Pensacola High School