Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alicia Frenda

Summary

Dedicated professional with extensive experience in passenger transportation and customer service. Known for exceptional communication skills and a commitment to passenger safety, consistently exceeding expectations and enhancing overall guest experiences.

Overview

26
26
years of professional experience

Work History

Premium Guest Service-VIP Driver

Envoy Air
JFK-New York
02.2026 - 03.2026
  • Operated vehicles safely to transport high profile passenger.
  • Assisted with loading and unloading luggage.
  • Followed company policies and procedures to enhance operational efficiency.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Navigated routes effectively, adapting to traffic conditions for timely arrivals.
  • Maintained accurate logs of mileage, fuel consumption, and service records.

Wheelchair Agent

Eulen Aviation
New York, NY
07.2024 - 02.2026
  • Assisted passengers with mobility needs, ensuring safe and efficient wheelchair transport to and from aircraft.
  • Collaborated with airline staff to coordinate timely boarding and deboarding for individuals requiring assistance.
  • Maintained cleanliness and functionality of wheelchairs, performing regular inspections and minor repairs as needed.
  • Provided exceptional customer service, addressing passenger inquiries regarding mobility services and airport navigation.
  • Adapted to dynamic environments, responding promptly to last-minute changes in flight schedules or passenger requirements.
  • Trained new team members on wheelchair handling protocols and customer interaction best practices for improved service delivery.
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.

Customer Service Agent

American Airlines
New York, NY
07.2022 - 06.2024
  • Responded to customer inquiries, providing accurate information regarding flight schedules and services.
  • Assisted customers with reservations, modifications, and cancellations using proprietary booking systems.
  • Resolved customer complaints effectively, ensuring a high level of satisfaction and loyalty.
  • Collaborated with team members to streamline check-in processes, enhancing overall efficiency.
  • Jetbridge operator.
  • Sida Badge.
  • Delivered prompt service to prioritize customer needs.
  • Rebooking.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Wheelchair Agent

PrimeFlight
New York, NY
01.2021 - 06.2022
  • Documented service logs accurately, ensuring compliance with organizational standards for passenger assistance records.
  • Contributed to team efforts by sharing insights on process improvements related to passenger assistance workflows.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
  • Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
  • Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.

Letter Carrier

USPS
New York, NY
05.2000 - 12.2020
  • Delivered mail and packages efficiently across assigned routes.
  • Sorted and organized mail to ensure timely deliveries.
  • Operated delivery vehicles in accordance with safety regulations.
  • Assisted customers with inquiries regarding services and postal rates.
  • Trained new employees on operational procedures and route navigation.
  • Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Handled mail and packages with care to prevent damage during delivery.

Education

High School Diploma -

La Guardia University College
New York, NY

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Safe driving practices
  • Punctual and reliable
  • Flexible schedule
  • Punctuality
  • Loading and unloading
  • Safety protocols
  • Driving in adverse conditions
  • Navigational systems and GPS
  • Vehicle inspections
  • Transportation
  • Vehicle maintenance
  • Passenger transportation
  • Spanish fluency
  • Attention to detail
  • Friendly and outgoing
  • Verbal and written communication
  • Confidentiality
  • Self motivation
  • Excellent communication
  • Passenger safety
  • Task prioritization

Languages

Spanish
Native or Bilingual
English
Full Professional
Italian
Professional Working
Portuguese
Professional Working

Timeline

Premium Guest Service-VIP Driver

Envoy Air
02.2026 - 03.2026

Wheelchair Agent

Eulen Aviation
07.2024 - 02.2026

Customer Service Agent

American Airlines
07.2022 - 06.2024

Wheelchair Agent

PrimeFlight
01.2021 - 06.2022

Letter Carrier

USPS
05.2000 - 12.2020

High School Diploma -

La Guardia University College
Alicia Frenda