Manuel Nartey
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
VIP Premium Hospitality Concierge
The Las Vegas Raiders
2023.06 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with 10,000 guests, some VIP, or celebrity, with high degree of respect for privacy.
- Utilized variety of organizational and personal skills to drive clientele satisfaction.
- Addressed guest inquiries with timely and professional responses, while enforcing strict post event curfews.
District Moving Specialist
Valley View School District
2017.05 - 2020.08
- Relocated large furniture using utility dolly and truck ramp to aid in loading over 70 items at once.
- Strapped items down over protective padding to secure 12 feet of space throughout transportation.
- Arranged items at destination for teachers according to requests and instructions for productivity.
- Communicated with principals courteously and professionally to drive positive relationships during work.
- Unloaded trucks with merchandise weighing up to 80 lbs and reconstructed furniture by removing desks and chairs, and unscrewing mirrors from dressers.
Assistant General Manager
Ross Dress For Less
2019.02 - 2022.11
- Showcased the ability to drive revenue growth by actively engaging with prospective customers
- Motivated, trained, and disciplined 30+ employees to maximize performance on a daily basis
- Resolving problems promptly under 2 minutes to elevate customer approval.
- Experienced in building strong relationships with clients and understanding their needs on a personal level
- Involvement in developing and executing sales strategies. Contributed to the successful implementation of sales plans and the achievement of sales targets.
Banquet and Fine Dining Server
Cooper's Hawk Winery & Restaurants
2022.05 - 2023.08
- Strategically timed 3 check-ins with guests to take orders and confirm satisfaction with meals after delivery. Taking action no morre than 1 minute to correct any problems.
- Monitored patrons for alcohol and wine intake to appropriate levels and took measures to derail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with the head chef, earning numerous recommendations from satisfied guests.
- Resolved guest and cliental complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate of Arts - Communications
College of DuPage
Glen Ellyn, IL05.2023
Skills
- Interpersonal Communications
- Delivery Record Keeping
- Product and Service Sales
- Attention to Safe Driving
- Customer Service
- Strategic Thinking
- Dispatch Collaboration
- Excellent Sense of Direction
- Time Management
- Loading and Unloading Safety
- Standard Transmission
Timeline
VIP Premium Hospitality Concierge
The Las Vegas Raiders
2023.06 - Current
Banquet and Fine Dining Server
Cooper's Hawk Winery & Restaurants
2022.05 - 2023.08
Assistant General Manager
Ross Dress For Less
2019.02 - 2022.11
District Moving Specialist
Valley View School District
2017.05 - 2020.08
Associate of Arts - Communications
College of DuPage
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