Manuel Nartey
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
VIP Premium Hospitality Concierge
The Las Vegas Raiders
Las Vegas, NV
06.2023 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with 10,000 guests, some VIP, or celebrity, with high degree of respect for privacy.
- Utilized variety of organizational and personal skills to drive clientele satisfaction.
- Addressed guest inquiries with timely and professional responses, while enforcing strict post event curfews.
District Moving Specialist
Valley View School District
Romeoville, IL
05.2017 - 08.2020
- Relocated large furniture using utility dolly and truck ramp to aid in loading over 70 items at once.
- Strapped items down over protective padding to secure 12 feet of space throughout transportation.
- Arranged items at destination for teachers according to requests and instructions for productivity.
- Communicated with principals courteously and professionally to drive positive relationships during work.
- Unloaded trucks with merchandise weighing up to 80 lbs and reconstructed furniture by removing desks and chairs, and unscrewing mirrors from dressers.
Assistant General Manager
Ross Dress For Less
Plainfield, IL
02.2019 - 11.2022
- Showcased the ability to drive revenue growth by actively engaging with prospective customers
- Motivated, trained, and disciplined 30+ employees to maximize performance on a daily basis
- Resolving problems promptly under 2 minutes to elevate customer approval.
- Experienced in building strong relationships with clients and understanding their needs on a personal level
- Involvement in developing and executing sales strategies. Contributed to the successful implementation of sales plans and the achievement of sales targets.
Banquet and Fine Dining Server
Cooper's Hawk Winery & Restaurants
Naperville, IL
05.2022 - 08.2023
- Strategically timed 3 check-ins with guests to take orders and confirm satisfaction with meals after delivery. Taking action no morre than 1 minute to correct any problems.
- Monitored patrons for alcohol and wine intake to appropriate levels and took measures to derail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with the head chef, earning numerous recommendations from satisfied guests.
- Resolved guest and cliental complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate of Arts - Communications
College of DuPage
Glen Ellyn, IL05.2023
Skills
- Interpersonal Communications
- Delivery Record Keeping
- Product and Service Sales
- Attention to Safe Driving
- Customer Service
- Strategic Thinking
- Dispatch Collaboration
- Excellent Sense of Direction
- Time Management
- Loading and Unloading Safety
- Standard Transmission
Timeline
VIP Premium Hospitality Concierge
The Las Vegas Raiders
06.2023 - Current
Banquet and Fine Dining Server
Cooper's Hawk Winery & Restaurants
05.2022 - 08.2023
Assistant General Manager
Ross Dress For Less
02.2019 - 11.2022
District Moving Specialist
Valley View School District
05.2017 - 08.2020
Associate of Arts - Communications
College of DuPage