Alicia Rosales
Los Angeles,California
Summary
Accomplished professional with a proven track record at Envoy Air Inc., specializing in customer service and operational efficiency. Expert in computer literacy and leadership, I have significantly enhanced training programs and safety protocols. Demonstrated ability to manage critical situations, ensuring seamless service delivery and compliance with regulatory standards. I look forward into enhancing my skills in customer service and patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Agent, Premium Services Greeter/VIP Driver
Envoy Air Inc.
Los Angeles, USA
2022.02 - Current
- Administer local training program and is responsible for scheduling, manpower and ensuring a safe environment for all employees
- Provide efficient, friendly service to all of our customers
- Assist management in the completion of administrative duties and to act as a company representative when assigned
- Help VIP customers through check in of flight including luggage weighing up to 75lbs and escorting through Transportation Security Administration
Customer Assistant Representative
Envoy Air Inc.
Los Angeles, USA
2021.04 - 2022.02
- Assist passengers who require extra assistance to get to a gate, terminal, on or off an aircraft; with wheelchair
- Insure safety measures during tasks that require lifting passengers from a wheelchair to an aircraft seat
- Follow FAA regulations in order to avoid any discrepancies inside the airport
- Carry luggage up to 75lbs., from baggage claim to outdoor pick up for passengers who need assistance
Medical Front Office Receptionist
Torrance Memorial Physicians Network
Manhattan Beach, USA
2022.11 - 2021.08
- Check in patients using EPIC computer program
- Verify health insurance in order to be seen by an approved provider and/or medical office
- Assist management and medical assistants by providing patients with information on medical doctors for all types of specialist including pediatrics
- Accept payments based off, out of pocket copays and dues before scheduled appointment
- Follow HIPAA guidelines including OSHA guidelines as part of the daily routine
Customer Service Representative
Hallmark Aviation
2016.10 - 2018.03
- Followed FAA protocol to validate and verify documents such as a visa, ESTA and residence cards to check in passengers accordingly and correctly
- Escort passengers through TSA upon request or per management
- Lift and carry luggage weighing up to 75 lbs
- Supervise designated flights to embark and disembark passengers per LAWA regulations
- Showed flexibility by undertaking other reasonable duties as required including approving flights to block in per U.S Customs and Border Protection
Education
Medical Assistant - Medical Assistant
UEI College
Gardena2025-04
High-school Diploma -
Da Vinci Schools of Design
El Segundo06.2014
Skills
- Leadership and training
- Planning and Forecasting
- Management
- CPR Certified
- Computer Literacy
- Administrative Skills
- Injections
- Medical Assistant
- Appointment setting
Certification
- CPR
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Medical Front Office Receptionist
Torrance Memorial Physicians Network
2022.11 - 2021.08
Lead Agent, Premium Services Greeter/VIP Driver
Envoy Air Inc.
2022.02 - Current
Customer Assistant Representative
Envoy Air Inc.
2021.04 - 2022.02
Customer Service Representative
Hallmark Aviation
2016.10 - 2018.03
Medical Assistant - Medical Assistant
UEI College
High-school Diploma -
Da Vinci Schools of Design