Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Alicia Rosales

Los Angeles,California

Summary

Accomplished professional with a proven track record at Envoy Air Inc., specializing in customer service and operational efficiency. Expert in computer literacy and leadership, I have significantly enhanced training programs and safety protocols. Demonstrated ability to manage critical situations, ensuring seamless service delivery and compliance with regulatory standards. I look forward into enhancing my skills in customer service and patient care.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Agent, Premium Services Greeter/VIP Driver

Envoy Air Inc.
Los Angeles, USA
02.2022 - Current
  • Administer local training program and is responsible for scheduling, manpower and ensuring a safe environment for all employees
  • Provide efficient, friendly service to all of our customers
  • Assist management in the completion of administrative duties and to act as a company representative when assigned
  • Help VIP customers through check in of flight including luggage weighing up to 75lbs and escorting through Transportation Security Administration

Customer Assistant Representative

Envoy Air Inc.
Los Angeles, USA
04.2021 - 02.2022
  • Assist passengers who require extra assistance to get to a gate, terminal, on or off an aircraft; with wheelchair
  • Insure safety measures during tasks that require lifting passengers from a wheelchair to an aircraft seat
  • Follow FAA regulations in order to avoid any discrepancies inside the airport
  • Carry luggage up to 75lbs., from baggage claim to outdoor pick up for passengers who need assistance

Medical Front Office Receptionist

Torrance Memorial Physicians Network
Manhattan Beach, USA
11.2022 - 08.2021
  • Check in patients using EPIC computer program
  • Verify health insurance in order to be seen by an approved provider and/or medical office
  • Assist management and medical assistants by providing patients with information on medical doctors for all types of specialist including pediatrics
  • Accept payments based off, out of pocket copays and dues before scheduled appointment
  • Follow HIPAA guidelines including OSHA guidelines as part of the daily routine

Customer Service Representative

Hallmark Aviation
10.2016 - 03.2018
  • Followed FAA protocol to validate and verify documents such as a visa, ESTA and residence cards to check in passengers accordingly and correctly
  • Escort passengers through TSA upon request or per management
  • Lift and carry luggage weighing up to 75 lbs
  • Supervise designated flights to embark and disembark passengers per LAWA regulations
  • Showed flexibility by undertaking other reasonable duties as required including approving flights to block in per U.S Customs and Border Protection

Education

Medical Assistant - Medical Assistant

UEI College
Gardena
04-2025

High-school Diploma -

Da Vinci Schools of Design
El Segundo
06.2014

Skills

  • Leadership and training
  • Planning and Forecasting
  • Management
  • CPR Certified
  • Computer Literacy
  • Administrative Skills
  • Injections
  • Medical Assistant
  • Appointment setting

Certification

  • CPR

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Medical Front Office Receptionist

Torrance Memorial Physicians Network
11.2022 - 08.2021

Lead Agent, Premium Services Greeter/VIP Driver

Envoy Air Inc.
02.2022 - Current

Customer Assistant Representative

Envoy Air Inc.
04.2021 - 02.2022

Customer Service Representative

Hallmark Aviation
10.2016 - 03.2018

Medical Assistant - Medical Assistant

UEI College

High-school Diploma -

Da Vinci Schools of Design

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Alicia Rosales