Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
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Kanisa Douglas

Kanisa Douglas

Somerset,NJ

Summary

Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Certified in Anti Money Laundering (CAMLS). Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.

Overview

4
4
years of professional experience
1
1
Certification

Work History

VIP Premium Support Agent - Risk

BETMGM
Jersey City, NJ
07.2022 - Current
  • Assessed the possibility of reopening players accounts and obtained necessary documentation for active fraud inquiries
  • Streamlined communication processes between BETMGM's VIP host team and addressed player concerns proactively
  • Credited substantial amounts of incoming and outgoing wires after conducting risk assessment
  • Worked closely with the AML Compliance team in safeguarding the company against potential financial crimes.
  • Managed and executed various ADHOC tasks and projects.
  • Execute detailed reviews of patrons with programs such as LexisNexis
  • Reviewed gameplay and submitted victories for analysis
  • Proficient in utilizing programs like Zendesk, GeoComply and Ethoca, Kibana, Jarvis US/ON , PXP, Sharepoint
  • Assisted in creating test accounts for external partners.

Risk and Fraud Associate

BetMGM
Jersey City, NJ
09.2021 - 07.2022
  • Conducted investigations on player accounts to identify and address risk issues related to deposits, cashouts, and gameplay
  • Conducted in-depth analysis of confidential documents and diverse types of identity verification like IDs, bank statements, and payment instruments.
  • Provide comprehensive service to effectively resolve customer complaints related to risk matters
  • Identify patterns and trends indicative of fraud resulting from activities like identity theft, money laundering, and other criminal behaviors.
  • Maintained prompt response to emails and alerts
  • Successfully completed various ADHOC tasks and projects

Customer Experience Specialist

Bristol Myers Squibb
Summit, NJ
01.2020 - 08.2021
  • Provided exceptional service to over 60 patients, prescribers, pharmacies, and commercial sales staff daily while prioritizing the Celgene Risk Evaluation and Mitigation Strategy (REMS).
  • Effectively communicated with customers and prescribers about Celgene REMS products, demonstrating extensive knowledge
  • Comply with FDA policies, procedures, and guidelines
  • Assisted with onboarding of three new team members by performing tasks including conducting surveys, documenting feedback, enrolling patients, and handling shipment cancellations.

Education

Bachelor of Arts - Psychology

Kean University
Union, NJ
05-2019

Skills

  • Data Entry (Advanced)
  • Customer Due Diligence
  • Knowledge of Payment Systems
  • Identity Verification
  • Risk Assessment
  • Fraud Analysis
  • Incident Response
  • Critical Thinking
  • Clear Communication
  • Problem-Solving
  • Resolving customer issues

Personal Information

Title: Premium Risk Management Agent

Certification

  • Certified Anti - Money Laundering Specialist (CAMLS)

Languages

English
Professional

Timeline

VIP Premium Support Agent - Risk

BETMGM
07.2022 - Current

Risk and Fraud Associate

BetMGM
09.2021 - 07.2022

Customer Experience Specialist

Bristol Myers Squibb
01.2020 - 08.2021

Bachelor of Arts - Psychology

Kean University

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Kanisa Douglas