ALEXIS ROWE
Natchitoches,LA
Summary
Offering strong communication and interpersonal skills, with genuine interest in learning and developing in healthcare environment. Brings foundational understanding of patient care principles and ability to quickly learn healthcare information systems. Ready to use and develop communication and problem-solving skills in Healthcare Customer Service Representative role.
Overview
3
3
years of professional experience
Work History
Healthcare Customer Service Representative
Parkland Healthcare
09.2023 - 04.2025
- Quickly resolved patient inquiries, enhancing customer satisfaction and service quality.
- Helped patients get an understanding on healthcare services and procedures.
- Scheduled appointments using electronic health record system.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and policies.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Client Service Representative
GRT Financial
06.2022 - 02.2023
- Provided exceptional customer support through effective communication and problem-solving skills.
- Managed client inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Assisted in processing orders and resolving discrepancies to maintain service quality.
- Collaborated with team members to streamline workflows and improve response times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Applied Science - Sonography
Bossie Parish Community College
Bossier City, LA06-2027
Skills
- Insurance verification
- Patient confidentiality
- Follow-up skills
- Appointment scheduling
- Medical terminology
- Call center experience
- Data entry proficiency
- Multitasking and organization
Timeline
Healthcare Customer Service Representative
Parkland Healthcare
09.2023 - 04.2025
Client Service Representative
GRT Financial
06.2022 - 02.2023
Associate of Applied Science - Sonography
Bossie Parish Community College