Alexus Rubio
Exeter,US
Summary
Seeking a challenging position working with youth to gain valuable experience and contribute to their growth and development. Dedicated to fostering a positive and supportive environment for young people.
Overview
11
11
years of professional experience
Work History
Self-Sufficiency Counselor
Tulare County Health & Human Services Agency
Visalia, US
02.2016 - 06.2024
- Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
- Answered incoming calls and responded to clients' requests.
- Provide callers with information regarding programs and benefits.
- In charge of all tasks delegated to me, including determining the eligibility of the Medi-Cal, CalWORKs, and CalFRESH programs, and processing applications, as well as annual and semi-annual reports.
- Conducted applicant interviews for eligibility determination.
- Managed a caseload.
- Reviewed and created claims for overissuances and overpayments.
- Increased customer satisfaction by coming up with new ways to solve problems, and referring clients to other agencies if necessary.
- General clerical duties.
- Budgeting
Assistant Manager
Subway
Three Rivers, US
02.2013 - 06.2021
- Maintained high-quality customer service while working in a fast-paced environment.
- Supervised a team of eight employees and provided performance feedback.
- Completed orders quickly to ensure the satisfaction of the customers.
- Kept track of cash receipts and deposits, improving accuracy and reducing discrepancies.
- Conducted job interviews and trained new employees to maintain an efficient and fast-paced work environment.
- Operated a cash register/POS system.
- Opened and closed the store, including counting all profits and inventory.
- Prepared large food orders for catered events.
- Maintained a clean place to prepare food, with high sanitary standards.
Education
Bachelor of Arts - Social Welfare
Fresno Pacific University Visalia Campus
Visalia, CA01.2023
Skills
- Excellent Communication
- Time Management
- Problem Resolution
- Microsoft Office: WORD, EXCEL, POWERPOINT
- Staff training
- Recordkeeping
- Relationship development
- Budgeting
- Multi-Task Management
- Customer satisfaction
References
References available upon request.
Timeline
Self-Sufficiency Counselor
Tulare County Health & Human Services Agency
02.2016 - 06.2024
Assistant Manager
Subway
02.2013 - 06.2021
Bachelor of Arts - Social Welfare
Fresno Pacific University Visalia Campus
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