Alexis Ruiz Pulido
Ship Clerk
San Bernardino,CA
Summary
Self-motivated; diligent, reliable, and resourceful team player with communication skills dedicated to surpassing production goals and maximizing customer satisfaction. Offering Eleven years of customer service and multiple skills in warehouse operations and procedures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fulfillment Center Warehouse Associate
Amazon
11.2019 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Collaborated and worked closely with management and fellow supervisors to achieve demanding scheduled targets and provide effective assistance to manage day to day operations.
- Supervised and managed new associates to foster proper completion of assigned duties by relaying information on company procedures and safety requirement.
- Developed strong cooperative relationships with coworkers and managers to resolved issues quickly to maintain productivity goals.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Partnered with educators to instruct and assist associates with developmental and physical disabilities.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Preform and maintain accurate counts for inventory and Non inventory records to provide data for use in audits and completion of order requests.
- Operated pallet jacks to load, unload, and transport merchandise pallets to its designated area.
Financial Aid Student Peer Council
California State University San Bernardino
08.2014 - 12.2019
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Provide and counseled students and parents about financial aid options and program details.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Helped individuals complete physical and electronic paperwork such as FAFSA.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Processed federal financial aid verifications forms.
- Presented financial aid workshops to help groups of students and parents navigate process.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new personnel regarding company operations, policies and services.
- Collaborated and assist staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Science - Biology
California State University, San Bernardino
5500 University Pkwy, San Bernardino, CA 9240712.2019
Skills
- Responsible & Dependable
- Clerical Support
- Critical Thinking & Multitasking
- Directing Team Members
- Strategic Planning
- Communication Skills
- Training and Development
- Customer service
- Problem Solver
- Bilingual
- Active Listening
Certification
- Certified AR Semi-Auto Induct , Jam Clearing & IB Sideload -current
- AR and Non Con Water Spider -current
- DDU Pallet auditor -current
- Licensed TDR - 2019-2021
Timeline
Fulfillment Center Warehouse Associate
Amazon
11.2019 - Current
Financial Aid Student Peer Council
California State University San Bernardino
08.2014 - 12.2019
Bachelor of Science - Biology
California State University, San Bernardino