Alexis Russell
Charlotte,NC
Summary
An eager young professional who is thorough and reliable. One who takes pride in work ethic and strives to be an active member of a team. A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy along with excellent communication and customer service skills.
Overview
5
5
years of professional experience
Work History
Life Insurance Agent
Globe Life And Accident Insurance Company
02.2024 - Current
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
Server
Dagwoods Sports Bar and Deli
09.2021 - 01.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Veterinary Technician
Saint Francis Animal Hospital
01.2021 - 07.2021
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
Hostess/Busser
Ruth's Chris Steak House
08.2019 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Accommodated special seating requests for guests to enhance satisfaction.
Education
Bachelor's - Communication Studies
University of North Carolina At Wilmington
Wilmington, NC05.2021
Skills
- Customer Service (9 years)
- Team Member (9 years)
- Building Relationships
- Appointment Scheduling
- Insurance sales expertise
- Critical Thinking
- Customer Relations
- Filing
- Document Control
- Relationship Management
- Point of sale operation
Timeline
Life Insurance Agent
Globe Life And Accident Insurance Company
02.2024 - Current
Server
Dagwoods Sports Bar and Deli
09.2021 - 01.2024
Veterinary Technician
Saint Francis Animal Hospital
01.2021 - 07.2021
Hostess/Busser
Ruth's Chris Steak House
08.2019 - 03.2020
Bachelor's - Communication Studies
University of North Carolina At Wilmington