Alexis Sabatino
Sebastian,FL
Summary
Dynamic leader with proven expertise in operations management and customer service excellence, honed at Jersey Mike's Subs. Skilled in team leadership and conflict resolution, I significantly enhanced customer satisfaction and operational efficiency. Leveraging strong multitasking and problem-solving abilities, I drove performance improvements and cost control, contributing to increased profitability.
Overview
8
8
years of professional experience
Work History
Manager
Jersey Mike's Subs
628 21st
01.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Crew Member
AMC Theatres
Sebastian, FL
05.2017 - 04.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Sebastian River High School
Sebastian, FL03.2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Documentation and reporting
- Operations management
- Shift scheduling
- Conflict resolution
- Schedule preparation
- Workforce management
- Marketing
- Employee onboarding
- Coaching and mentoring
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Teamwork and collaboration
- Problem resolution
- Positive attitude
- Multitasking
- Problem-solving
- Hiring and training
- Scheduling and coordinating
- Active listening
- Payroll
Accomplishments
- Supervised team of 12 staff members.
Timeline
Manager
Jersey Mike's Subs
01.2021 - Current
Crew Member
AMC Theatres
05.2017 - 04.2019
High School Diploma -
Sebastian River High School