Alexis Sanders
Buckley,WA
Summary
I am a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
I just finished my MedCertify courses for Medical Administrative Assistant, Electronic Health Record Assistant and Medical Billing and Coding certifications. I am excited to broaden my knowledge and skills in the workforce.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative Progressive
TTEC
Englewood, CO
12.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
Customer Service Representative for Bank of Americ
TTEC
Englewood, CO
05.2020 - 12.2023
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Provided account information and answered customer inquiries in a timely manner.
- Explained banking procedures and regulations to customers accurately.
- Identified potential fraud cases and reported them to the supervisor.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Maintained records of customer accounts including transactions and balances.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Accurately investigated fraudulent claims
- Mentored junior team members and managed employee relationships.
- Surpassed all my goals and assignments when preseneted to me
Education
High School Diploma -
Frisco HIgh School
Frisco, TX06-2008
MMA, CHR And Billing And Coding Certificates -
MedCertify
RemoteSkills
- Information Security
- Inbound and Outbound Calling
- Scheduling
- Data Entry
- Evidence Gathering
- Legal Knowledge
- Effective Communication
- Account Information Review
- Fraud Patterns
- Fraud Detection
- Telephone and Email Etiquette
- Banking Operations
- Regulatory Knowledge
Affiliations
- Working full-time from home
- I enjoy being the mother of 4 beautiful children
- I enjoy being outdoors and living the best life with my Army husband and our children!
Certification
- I am currently in the process of getting my Medical Electronic Health Records and Billing and Coding Certificates. I just completed my courses thru MedCertify.
References
References available upon request.
Timeline
Customer Service Representative Progressive
TTEC
12.2023 - Current
Customer Service Representative for Bank of Americ
TTEC
05.2020 - 12.2023
High School Diploma -
Frisco HIgh School
MMA, CHR And Billing And Coding Certificates -
MedCertify