ALEXIS SANDOVAL
Houston,TX
Summary
Experienced account manager looking for full time position In furniture dispatching delivery
Experienced Reservation manager
Experienced Dispatching manager
Professional reservations expert with strong background in customer service and hospitality management. Skilled in optimizing booking systems, managing team dynamics, and ensuring high customer satisfaction. Reliable and adaptable, known for fostering collaboration and consistently delivering results. Efficient in using reservation software, handling guest inquiries, and coordinating with various departments to meet changing needs.
Overview
7
7
years of professional experience
Work History
Reservations Manager
Uhaul Moving And Storage
2022.06 - 2024.11
- Developed and implemented policies for reservations management.
- Created reports to analyze customer data related to reservations
- Create routs for Ubox management tools
- File complaints for customers using CAF
- scheduling reservation Finding equipment in the near by area’s of Houston
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
Dispatching Account manager
Diligent
2022.02 - 2022.10
- Manages trucks inventory, and direct fleet of truck on routes, itemizes damages, Informed customers of arrival timing, answering customer's questions about their deliveries, scheduling & unscheduled delivery
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Host
Katz
2021.07 - 2022.02
- Preformed basic customer service, such as meeting and greeting customers, seat them, informed them of products
Bussing
Katz
2021.07 - 2022.02
- Cleared and sanitized tables to meet customers standards
Dispatcher
JB Hunt
2019.06 - 2019.09
- Developed routes, Scheduled and Rescheduled delivery's for customers
Cashier associate
Big Tex Bingo
2018.04 - 2019.06
- Preformed basic customer service, such as meeting and greeting customers, Assisting in sales, and answer questions about products, services, and merchandise.
Stock associate
Big Tex Bingo
2018.04 - 2019.06
- Restocked food products
Education
GED -
Seguin ISD
01.2016
Skills
- Customer service
- Time management
- Customer satisfaction
- Staff training and development
- Issue resolution
- Reservations management
- Telephone reservations
- Phone etiquette
- Sales
- Problem-solving
- Excellent communication
- Computer skills
- Dispatching
References
Available upon request
Volunteer Experience
Under the Bridge Fundraiser 2022, 5
Timeline
Reservations Manager
Uhaul Moving And Storage
2022.06 - 2024.11
Dispatching Account manager
Diligent
2022.02 - 2022.10
Host
Katz
2021.07 - 2022.02
Bussing
Katz
2021.07 - 2022.02
Dispatcher
JB Hunt
2019.06 - 2019.09
Cashier associate
Big Tex Bingo
2018.04 - 2019.06
Stock associate
Big Tex Bingo
2018.04 - 2019.06
GED -
Seguin ISD