Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

ALEXIS SANDOVAL

Houston,TX

Summary

Experienced account manager looking for full time position In furniture dispatching delivery

Experienced Reservation manager

Experienced Dispatching manager

Professional reservations expert with strong background in customer service and hospitality management. Skilled in optimizing booking systems, managing team dynamics, and ensuring high customer satisfaction. Reliable and adaptable, known for fostering collaboration and consistently delivering results. Efficient in using reservation software, handling guest inquiries, and coordinating with various departments to meet changing needs.

Overview

7
7
years of professional experience

Work History

Reservations Manager

Uhaul Moving And Storage
06.2022 - 11.2024
  • Developed and implemented policies for reservations management.
  • Created reports to analyze customer data related to reservations
  • Create routs for Ubox management tools
  • File complaints for customers using CAF
  • scheduling reservation Finding equipment in the near by area’s of Houston
  • Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
  • Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.

Dispatching Account manager

Diligent
02.2022 - 10.2022
  • Manages trucks inventory, and direct fleet of truck on routes, itemizes damages, Informed customers of arrival timing, answering customer's questions about their deliveries, scheduling & unscheduled delivery
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Host

Katz
07.2021 - 02.2022
  • Preformed basic customer service, such as meeting and greeting customers, seat them, informed them of products

Bussing

Katz
07.2021 - 02.2022
  • Cleared and sanitized tables to meet customers standards

Dispatcher

JB Hunt
06.2019 - 09.2019
  • Developed routes, Scheduled and Rescheduled delivery's for customers

Cashier associate

Big Tex Bingo
04.2018 - 06.2019
  • Preformed basic customer service, such as meeting and greeting customers, Assisting in sales, and answer questions about products, services, and merchandise.

Stock associate

Big Tex Bingo
04.2018 - 06.2019
  • Restocked food products

Education

GED -

Seguin ISD
01.2016

Skills

  • Customer service
  • Time management
  • Customer satisfaction
  • Staff training and development
  • Issue resolution
  • Reservations management
  • Telephone reservations
  • Phone etiquette
  • Sales
  • Problem-solving
  • Excellent communication
  • Computer skills
  • Dispatching

References

Available upon request

Volunteer Experience

Under the Bridge Fundraiser 2022, 5

Timeline

Reservations Manager

Uhaul Moving And Storage
06.2022 - 11.2024

Dispatching Account manager

Diligent
02.2022 - 10.2022

Host

Katz
07.2021 - 02.2022

Bussing

Katz
07.2021 - 02.2022

Dispatcher

JB Hunt
06.2019 - 09.2019

Cashier associate

Big Tex Bingo
04.2018 - 06.2019

Stock associate

Big Tex Bingo
04.2018 - 06.2019

GED -

Seguin ISD

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