Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alexis Santiesteban

Alexis Santiesteban

Bakersfield,Ca

Summary

Highly motivated and organized professional with extensive experience in office administration and customer service.

Overview

5
5
years of professional experience

Work History

Claims Assistant, Property & Liability (SISC II)

Kern County Superintendent Of Schools
07.2025 - Current
  • Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
  • Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
  • Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.

Receptionist

MMI
11.2024 - 03.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Case Manager

Los Angeles Housing Department
10.2022 - 02.2024
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Complied reports on cases and submitted them to supervisors as required.
  • Assessed clients needs, developed service plans and monitored progress towards goals.

Customer Service Representative

Employment Development Department
02.2020 - 08.2022
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified accuracy of billing data and corrected discrepancies.
  • Informed customers about billing procedures, processed payments, and provided payments option setup assistance.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.


Education

Bachelor of Arts - Correction Support Services

UNIVERSITY OF PHOENIX
06-2024

High school or equivalent -

BAKERSFIELD HIGH SCHOOL

Skills

  • Case Management
  • Data Entry
  • Time Management
  • Leadership
  • Critical Thinking
  • Bilingual
  • Claims processing
  • Claim investigation

Timeline

Claims Assistant, Property & Liability (SISC II)

Kern County Superintendent Of Schools
07.2025 - Current

Receptionist

MMI
11.2024 - 03.2025

Case Manager

Los Angeles Housing Department
10.2022 - 02.2024

Customer Service Representative

Employment Development Department
02.2020 - 08.2022

Bachelor of Arts - Correction Support Services

UNIVERSITY OF PHOENIX

High school or equivalent -

BAKERSFIELD HIGH SCHOOL
Alexis Santiesteban