Alexis Santiesteban
Bakersfield,Ca
Summary
Highly motivated and organized professional with extensive experience in office administration and customer service.
Overview
5
5
years of professional experience
Work History
Claims Assistant, Property & Liability (SISC II)
Kern County Superintendent Of Schools
Bakersfield, CA
07.2025 - Current
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
Receptionist
MMI
Bakersfield, CA
11.2024 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Case Manager
Los Angeles Housing Department
10.2022 - 02.2024
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Complied reports on cases and submitted them to supervisors as required.
- Assessed clients needs, developed service plans and monitored progress towards goals.
Customer Service Representative
Employment Development Department
02.2020 - 08.2022
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified accuracy of billing data and corrected discrepancies.
- Informed customers about billing procedures, processed payments, and provided payments option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Arts - Correction Support Services
UNIVERSITY OF PHOENIX
06-2024
High school or equivalent -
BAKERSFIELD HIGH SCHOOL
Skills
- Case Management
- Data Entry
- Time Management
- Leadership
- Critical Thinking
- Bilingual
- Claims processing
- Claim investigation
Timeline
Claims Assistant, Property & Liability (SISC II)
Kern County Superintendent Of Schools
07.2025 - Current
Receptionist
MMI
11.2024 - 03.2025
Case Manager
Los Angeles Housing Department
10.2022 - 02.2024
Customer Service Representative
Employment Development Department
02.2020 - 08.2022
Bachelor of Arts - Correction Support Services
UNIVERSITY OF PHOENIX
High school or equivalent -
BAKERSFIELD HIGH SCHOOL