HERMYNE OLIVIER
Senior Property & Casualty Adjuster
Brockton,MA
Summary
An enthusiastic and adaptable team player with over 15 years of experience in the customer service and claims field. Dedicated Insurance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
Years of Professional Experience
2
2
Years of post-secondary education
2
2
Languages
6
6
Countries Traveled
Timeline
Quincy College - Associate of Science, Business Administration
09.2020 - 05.2022
Property & Casualty Claims Adjuster II - Sedgwick
09.2018 - Current
Casualty Adjuster - Safety Insurance Company
04.2015 - 09.2018
E-Banking Technical Support Senior Specialist - Cambridge Trust Company
06.2014 - 04.2015
Senior Customer Claims Representative - Liberty Mutual
01.2014 - 06.2014
Work History
Property & Casualty Claims Adjuster II
Sedgwick
Quincy, MA
09.2018 - Current
- Investigate, evaluate, and resolve 100+ general liability, automobile liability, and automobile physical damage claims under personal and commercial policies.
- Evaluate coverage based on thorough investigation that includes, but is not limited to, the claim report, the insurance policy, memorandum of coverage and applicable statutes and case law increasing accuracy by 58%.
- Lead Interviews by telephone and/or correspond with claimant and witnesses, including taking recorded or written statements; reviewing police report and other official reports, appraisals and repair estimates to evaluate injuries and property damage to increase productivity by 40%.
- Manage 200 + caseload by developing and executing an appropriate plan of action for each file, including setting appropriate diaries.
- Maintain current licenses, continuing education requirements, and certifications with 100% accuracy.
Casualty Adjuster
Safety Insurance Company
Boston, MA
04.2015 - 09.2018
- Responsible for the fair and accurate disposition of non-complex casualty claims through investigation, evaluation, and settlement or recommendation within the authority level granted, up to a maximum of $50,000.00.
- Provided equitable evaluations and settlements through negotiations and followed up with insured individuals regarding premium and deductibles payments to increase customer satisfaction rates by 18%.
- Identified, investigated, and referred 45+ potential fraudulent claims to SIU.
- Answered questions and resolved problems within established senior levels of authority including 4 stakeholders and 2 C-level individuals.
- Directed claims negotiations within allowable limit of $50,000 and supported successful litigations for advanced issues.
E-Banking Technical Support Senior Specialist
Cambridge Trust Company
Cambridge, MA
06.2014 - 04.2015
- Provided assistance and training to 8 departments on the features and benefits of eService products.
- Assisted with creating and updating 5 eBanking procedures and provided guidance to 20+ internal team members regarding eBanking policies and procedures.
- Provided Internet browser and software programs technical support for more than 100 business and consumer customers using the services of Online Bill Pay, Check Image Viewer that supports Java Script and file download options, and Quicken/ QuickBooks platforms.
- Developed and tested 8+ new product offerings prior to release to assist 2 different development team in bug identification.
- Spearheaded software and hardware modifications to reduce lag time by 20% and improve overall speed by 30%.
Senior Customer Claims Representative
Liberty Mutual
Westborough, MA
01.2014 - 06.2014
- Obtained information and maintained records of more than 100 accidents or personal property losses for policyholders and claimants through telephone and written reports.
- Arranged 50+ appraisals, reviewed appraisal reports, and communicated with policyholders, claimants, physicians, medical providers, attorneys, and repair shops a week.
- Secured essential facts about accidents, assessed liability and compensability, negotiated settlements, and explained denials to policyholders and claimants decreasing customer dissatisfaction by 20%
- Established productive working relationships with public officials and law enforcement officers across 9 different cities.
- Directed and coordinated various investigations conducted by field investigation team increasing productivity by 30%.
Education
Associate of Science - Business Administration
09.2020 - 05.2022
Skills
Document filing
Legal jargon knowledge
Proficient in MS Office
Negotiation
Legal compliance
Administrative support
Case management
Data Analytics