HERMYNE OLIVIER

Work History

Sedgwick

Quincy, MA

09.2018 - Current

Investigate, evaluate, and resolve 100+ general liability, automobile liability, and automobile physical damage claims under personal and commercial policies.
Evaluate coverage based on thorough investigation that includes, but is not limited to, the claim report, the insurance policy, memorandum of coverage and applicable statutes and case law increasing accuracy by 58%.
Lead Interviews by telephone and/or correspond with claimant and witnesses, including taking recorded or written statements; reviewing police report and other official reports, appraisals and repair estimates to evaluate injuries and property damage to increase productivity by 40%.
Manage 200 + caseload by developing and executing an appropriate plan of action for each file, including setting appropriate diaries.
Maintain current licenses, continuing education requirements, and certifications with 100% accuracy.

Safety Insurance Company

Boston, MA

04.2015 - 09.2018

Responsible for the fair and accurate disposition of non-complex casualty claims through investigation, evaluation, and settlement or recommendation within the authority level granted, up to a maximum of $50,000.00.
Provided equitable evaluations and settlements through negotiations and followed up with insured individuals regarding premium and deductibles payments to increase customer satisfaction rates by 18%.
Identified, investigated, and referred 45+ potential fraudulent claims to SIU.
Answered questions and resolved problems within established senior levels of authority including 4 stakeholders and 2 C-level individuals.
Directed claims negotiations within allowable limit of $50,000 and supported successful litigations for advanced issues.

Cambridge Trust Company

Cambridge, MA

06.2014 - 04.2015

Provided assistance and training to 8 departments on the features and benefits of eService products.
Assisted with creating and updating 5 eBanking procedures and provided guidance to 20+ internal team members regarding eBanking policies and procedures.
Provided Internet browser and software programs technical support for more than 100 business and consumer customers using the services of Online Bill Pay, Check Image Viewer that supports Java Script and file download options, and Quicken/ QuickBooks platforms.
Developed and tested 8+ new product offerings prior to release to assist 2 different development team in bug identification.
Spearheaded software and hardware modifications to reduce lag time by 20% and improve overall speed by 30%.

Liberty Mutual

Westborough, MA

01.2014 - 06.2014

Obtained information and maintained records of more than 100 accidents or personal property losses for policyholders and claimants through telephone and written reports.
Arranged 50+ appraisals, reviewed appraisal reports, and communicated with policyholders, claimants, physicians, medical providers, attorneys, and repair shops a week.
Secured essential facts about accidents, assessed liability and compensability, negotiated settlements, and explained denials to policyholders and claimants decreasing customer dissatisfaction by 20%
Established productive working relationships with public officials and law enforcement officers across 9 different cities.
Directed and coordinated various investigations conducted by field investigation team increasing productivity by 30%.