April Mowatt
Atlanta
Summary
Developed skills in client-centric environment, focusing on relationship management and strategic planning. Demonstrated success in understanding client needs and delivering tailored solutions. Seeking to transition into new field where these transferable skills can drive impactful results.
Overview
14
14
years of professional experience
Work History
Property and Casualty Claims Adjuster
State Farm
09.2019 - Current
- Investigate and assess damage to property and create or review property damage estimates
- Prepare report of findings of investigation
- Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review
- Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
- Participated in continuing education courses to stay current on relevant laws and regulations within the industry.
Account Manager
First Data
04.2016 - 01.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
42A Human Resources Specialist
United States Military
08.2010 - 09.2016
- Evaluated existing HR procedures and implemented improvements for increased efficiency in daily operations.
- Handled sensitive employee relations matters discreetly and professionally, maintaining trust while resolving conflicts effectively.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Collaborated with managers to identify and address employee relations issues.
Leasing Consultant
Wesley Homes
04.2012 - 06.2014
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Education
Data Analytics Certification - Data Analytics
Merit America
Associate of Science - Criminal Justice
AIU Online
05.2026
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Data Entry
- Computer Skills
- Office Administration
- Crisis Management
- Disaster Response
Education
Atlanta, GA,Atlanta, GA
Contact
Atlanta, US 30337
Timeline
Property and Casualty Claims Adjuster
State Farm
09.2019 - Current
Account Manager
First Data
04.2016 - 01.2019
Leasing Consultant
Wesley Homes
04.2012 - 06.2014
42A Human Resources Specialist
United States Military
08.2010 - 09.2016
Associate of Science - Criminal Justice
AIU Online
Data Analytics Certification - Data Analytics
Merit America