Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ralph Morales

Po Box 352 Lytle,Texas

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, strong work ethic while quickly adapting to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service values.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Property & Casualty Insurance Claims Adjuster

Allstate Insurance Co
1 2024 - Current
  • Improved claim resolution times by efficiently managing caseloads and prioritizing urgent cases
  • Maintained high customer satisfaction ratings by providing timely and empathetic responses to policyholders' inquiries
  • Developed strong relationships with repair vendors, ensuring prompt service for clients and accurate assessments of damages
  • Streamlined internal processes to reduce errors in claim documentation and expedite approvals for payment
  • Conducted thorough investigations of complex claims, gathering information from various sources to make informed decisions on coverage eligibility
  • Enhanced claims processing efficiency by 20% through strategic workflow adjustments.

Ladder Assist

Pilot Catastrophe Services
08.2023 - 01.2024
  • We provide complete and accurate roof inspections for Allstate insurance.
  • As a member of the team, we assist an insurance adjuster by providing the required equipment, photos, measurements and documentation to ensure the proper settlement of losses.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Resolved problems, improved operations and provided exceptional service.

Teacher

Southwest Independent School District
09.2020 - 08.2023
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
  • Upheld classroom routines to support student environments and maintain consistent schedules
  • Evaluated and revised lesson plans and course content to achieve student-centered learning
  • Supervised learning groups of students in classroom stations.

Education

Bachelors of Science - Exercise Science

Texas A&M University - San Antonio
San Antonio, Texas
08.2016 - 05.2019

Skills

    Communication

    Analyzing

    Strategic Planning

    Problem Solving

    Multitasking

    Database

    Time Management

    Teamwork

    Organizational Abilities

    Flexibility

    Microsoft Power Point

    Microsoft Word

    Microsoft Excel

    Customer Service

References

  • Roxie Freeman, Principal - Southwest Independent School District, rfreeman@swisd.net, 210-818-9877
  • Raul Quiroga, Texas State Trooper - Department of Public Safety, raulquiroga11@gmail.com, 210-882-8790
  • Eric Castro, Operations Manager - Red Bull Distribution Company, ericcastrosalinas@gmail.com, 210-797-3252
  • Joel Alvarez, Team Lead - Pilot Catastrophe Services, j13alvarez94@gmail.com, 817-983-8093

Timeline

Ladder Assist

Pilot Catastrophe Services
08.2023 - 01.2024

Teacher

Southwest Independent School District
09.2020 - 08.2023

Bachelors of Science - Exercise Science

Texas A&M University - San Antonio
08.2016 - 05.2019

Property & Casualty Insurance Claims Adjuster

Allstate Insurance Co
1 2024 - Current

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Ralph Morales