ALEXIS SANTMYER
I am an 19-year-old high school graduate with a GPA of 3.6. I participated in various sports teams and was a member of the JROTC. As a recent high school graduate, I am seeking to join a company where I can contribute and develop alongside the organization. I am highly punctual and possess excellent customer service skills. I enjoy interacting with people and consistently maintain a pleasant and respectful demeanor. Please do not be misled by my limited experience. I have submitted applications for numerous positions and often do not receive a response, which I suspect is due to my lack of experience. I am a diligent, punctual, and respectful individual seeking to begin my career with a reputable organization. If granted the opportunity, you will undoubtedly be impressed by my work ethic and professionalism.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Customer Service Representative
4 Months- Resolved customer inquiries regarding tolling, account access, and payment discrepancies with accuracy.
- Processed account updates, vehicle changes, and payment adjustments in customer service systems.
- Investigated billing issues using call records, account history, and transaction details.
- Communicated service status and resolution steps through phone, email, and written follow-up.
- Documented customer interactions clearly to maintain accurate case records and continuity.
- Escalated complex account disputes to appropriate departments with complete supporting details.
- Guided customers through account setup, online access, and payment portal navigation.
Fence Installer
1 Year 4 Months- Installed temporary fencing, gates, and barricades according to site plans and customer requirements.
- Secured posts, panels, and hardware using hand tools, power tools, and measuring equipment.
- Interpreted layout instructions to position fencing accurately around active job sites.
- Loaded and unloaded fencing materials safely for transport and daily installation routes.
- Inspected installed sections for alignment, stability, and compliance with safety standards.
- Coordinated with crew members and site contacts to complete installs with minimal disruption.
- My responsibilities encompassed engaging in point-of-sale transactions with customers, preparing and fulfilling their orders, as well as providing post-sale customer service. Additionally, I was tasked with cleaning and closing the restaurant daily until the end of business hours.
Education
High School Diploma
Skills
Certification
- First Aid/CPR Certified
- firefighter 1