Alexis Schroeder
Farmington,UT
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
6
6
years of professional experience
Work History
Account Manager
Vivint Home Security
08.2022 - 05.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Sales Development Representative
Limble
06.2021 - 08.2022
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Conducted market research to identify potential opportunities and understand customer needs.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
Business Development
Explorium
06.2019 - 06.2021
- Developed strong relationships with key stakeholders, enhancing partnerships and collaboration opportunities.
- Contributed to the development of strategic business plans aimed at expanding market share.
- Conducted market research, identifying new business opportunities and potential clients.
- Implemented efficient CRM systems, streamlining prospect tracking and follow-up processes.
- Provided excellent customer service by promptly addressing inquiries from existing clients or potential customers on various channels such as phone calls or emails.
- Increased brand awareness through effective social media campaigns and content creation.
- Managed email marketing campaigns to nurture leads and maintain regular communication with prospects.
- Assisted in creating compelling sales presentations, resulting in increased conversion rates.
Sales Development Representative
Hopin
10.2018 - 06.2019
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Boosted overall sales revenue by identifying upselling opportunities within existing accounts and suggesting additional products or services of value.
- Fostered a competitive yet supportive team environment that encouraged individual growth while driving collective success towards shared goals.
Education
Viewmont High School
Bountiful, UT06.2016
Skills
Account Management
Customer Service
Teamwork and Collaboration
Client Relations
Relationship Building
Client Relationship Management
Goal-Oriented
Sales Development
Networking skills
Timeline
Account Manager
Vivint Home Security
08.2022 - 05.2024
Sales Development Representative
Limble
06.2021 - 08.2022
Business Development
Explorium
06.2019 - 06.2021
Sales Development Representative
Hopin
10.2018 - 06.2019
Viewmont High School