ALEXIS SEFCHICK
Wallington,NJ
Summary
Dynamic sales professional with background in developing and implementing effective sales strategies. Proven track record of increasing revenue and market share while reducing costs. Demonstrated ability to lead and motivate sales teams to consistently meet and exceed targets. Experienced in developing customer relationships, typing and writing, market analysis and product positioning.
Overview
4
4
years of professional experience
Work History
BDC Service Representative
Audi Englewood
Englewood, NJ
12.2024 - 02.2025
- Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
- Provided exceptional service with knowledge of products and services.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
BDC Representative
Cartopia
Elmwood Park, NJ
09.2024 - 11.2024
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
BDC Sales Manager
Parkwood Auto Mall
Elmwood Park, NJ
09.2022 - 03.2024
- Developed incentive programs that motivated employees towards exceeding their monthly sales targets.
- Analyzed market trends to identify opportunities for increased revenue growth.
- Established relationships with customers through consistent contact via phone, email and in person visits.
- Provided leadership and guidance to staff in order to maximize productivity.
- Utilized CRM software to track client interactions, manage leads, and generate reports based on key performance indicators.
Sales Associate
Marshalls
East Rutherford, NJ
08.2022 - 10.2022
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Assistant Manager
Creations Frozen Yogurt
Lodi, NJ
06.2021 - 06.2022
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Tracked store inventories and replenished products according to demand.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
Education
Bachelor In Criminal Justice - Criminal Justice
William Paterson University
Wayne, NJLicensed Cosmetologist - Cosmetology
Parisian Beauty Academy
Hackensack, NJ08.2025
High School Diploma - undefined
Wallington Jr./Sr. High School
Wallington, NJ06.2022
Skills
- Networking Abilities
- Effective Communication
- Time Management
- Script Writing
- Proficient in Typing
LANGUAGES
Spanish - Fluent
Timeline
BDC Service Representative
Audi Englewood
12.2024 - 02.2025
BDC Representative
Cartopia
09.2024 - 11.2024
BDC Sales Manager
Parkwood Auto Mall
09.2022 - 03.2024
Sales Associate
Marshalls
08.2022 - 10.2022
Assistant Manager
Creations Frozen Yogurt
06.2021 - 06.2022
High School Diploma - undefined
Wallington Jr./Sr. High School
Bachelor In Criminal Justice - Criminal Justice
William Paterson University
Licensed Cosmetologist - Cosmetology
Parisian Beauty Academy